Job description

Must be able to work Weekends/Weekdays 11PM-7AM

Night Audit:

Balances and audits for accuracy room revenue, food and beverage revenue; assists in the preparation of all reports relevant to daily revenues.

Prepares various audit worksheets as well as the Daily Flash Reports.

Assumes responsibilities of Manager on Duty from Midnight until the morning shift arrives.

Logs guest complaints into the Front Desk Communication or Log Book.

Register guests into the hotel and checks guests out of the hotel.

Balances and audits for accuracy all room and tax charges, cashiers reports and guest and house accounts.

Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.

Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.

Performs all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages; will facilitate proper security of department keys.

Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.

Handles confidential information, including guest records, with a high degree of integrity.

Makes daily deposits (as applicable).

Verifies room charges and rates; verifies register has appropriate starting cash.

Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report.

Submits reports to the corporate office as appropriate.

Monitors room availability.

Blocks rooms and handles guest requests.

Performs and documents security walks on a regular basis.

Has a thorough knowledge of emergency procedures and the implementation of procedures.

Prepares continental breakfast on time; replenishes breakfast items as needed.

Performs duties of a Guest Service Agent, including laundry functions as directed.

May be required to make management decisions in the managers absence.

Provides a professional image at all times through appearance and dress.

Security:

Remains knowledgeable of hotel security policies, procedures, rules, and regulations.

Remains knowledgeable of emergency procedures, peration of alarm doors, fire alarms, and key orientation.

Patrols allocated areas of hotel and property as directed and watch for suspicious, irregular, prohibited, or dangerous activities, situations, or persons, as outlined in hotel policy.

Patrol premises to prevent and detect signs of intrusion and ensure the security of doors, windows, and gates.

Manages the collection, safeguarding, and redistribution of lost and found items.

Circulates among visitors, patrons, and employees to preserve order and protect property.

Answers alarms and investigates. Investigates disturbances by addressing the violator and the complainant. Takes action to resolve the disturbance in the best interest of the hotel.

Monitors and authorizes entrance and departure of employees, visitors, and other persons to guard against theft and maintain the security of premises.

Warns violators of rules infractions and expels persons who pose danger to the hotel’s well-being, using force when necessary. Follows-up with warned and expelled persons to ensure their compliance.

Calls police, fire department, or ambulance in cases of a medical emergency, or any dangerous or threatening condition such as fire, presence of unauthorized persons, or non-compliant violators of hotel policy.

Takes initiative to notify or warn guests and hotel staff of dangerous conditions or areas on the hotel’s property such as fires, floods, construction sites, slippery floors, etc.

Takes the initiative to advise guests or staff of emergency situations or the need to abandon facilities. Follows up with persons in danger to ensure their safety.

Writes reports of daily activities and irregularities,such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

Adheres to strict confidentiality of all information.

Works as a team with other security officers, staff and departments for the well-being of the hotel and guests.

Maintains logs and/or records of activity during the scheduled shifts.

Inspects and adjusts security systems, equipment, and machinery to ensure operational use and to detect evidence of tampering.

Knowledge and use of radio procedures, zone orientations, and telephone.

Provides assistance and/or information to guests and others when necessary.

Provides a professional image at all times through appearance and dress.

Follows company policies and procedures.

Note: Other duties as assigned by supervisor or management

Job Types: Full-time, Part-time

Pay: $14.00 - $15.35 per hour

Schedule:

• 8 hour shift
• Overnight shift
• Weekend availability

Ability to commute/relocate:

• Tucson, AZ 85756: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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