The Member Relations Specialist is responsible for facilitating memorable experiences including services related to recreation, entertainment, programming and events in the resort’s continuing effort to deliver outstanding member and resort guest service. In addition, the role will support daily sales functions as it relates to new members including preparing their profiles in the CRM system, tracking data, preparing files, sales gifts and support to 2 Sales Executives.

Essentially serving as key member of the club operations team, acting as an ambassador for the membership and the resort & club experience. This individual shall assist with programming that appeals to a diverse audience that ranges from children, teens, families, singles, couples and seniors with a wide variety of interests.

The successful candidate will monitor and assess service quality and satisfaction trends, evaluate and address issues, perform service recovery and make improvements accordingly.

• Essential Functions
  
  Job duties include, although are not limited to:
  
• Member communication:
  • Email
  • Text
  • Phone
• General account updates
• Membership application troubleshooting
• Membership Site visit coordination
• Creating new profiles in CRM system and Membershp files
• Answering phones and tracking calls
• Preparing accounting documents and expense reports
• Administrative duties as assigned
• Membership card printing
• Primary conflict resolution
• Daily Shift Reporting
• Socializes with members and guests at ideal times such as nights, weekends and holidays.
• He/she is responsible for assisting in the preparation of and reviewing the format and description of the activity portion of all promotional materials, primarily email confirmations, push notifications, Compass, flyer, poster, menus, club happenings, member website and app.
• Know, follow and enforce all company policies and procedures.
• Performs related duties as required/assigned by Member Relations team.

Internal Relationships

Reports to the Membership Sales Executives and Member Relations Manager as required.

External Relationships

Has regular contact with The Boca Raton Club members, ensuring all requests inquiries or concerns are followed up on expediently and professionally. Has occasional contact with vendors, hosts, music acts, hired entertainment. Maintains appropriate relationships with our club members and resort guests.

Qualifications

• The ideal candidate will have occupied a similar or higher position for one to two years.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.
• Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer.
• Must possess moderate computer skills.

Education/Experience Requirements

• A minimum of two years’ experience in a similar position.

Physical Requirements

Most work tasks are performed indoors. Position requires walking and giving direction most of the working day. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to lift trays of food or food items weighing up to 30 lbs. frequently. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.

Notice:

The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times.

Upon employment, all employees are required to fully comply with company rules and regulations for the safe and efficient operation of hotel/club facilities. Employees who violate company rules and regulations will be subjected to disciplinary action, up to and including termination of employment.

We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.