Job Title: Member Service Representative – Level II, Three Rivers Manufacturers’ Association

Report To: Operations Manager, Three Rivers Manufacturers’ Association

FLSA Status: Nonexempt

Hourly/Salary: Hourly

Full-Time/Part-Time: Full-time

Job Purpose:

Under the direction of the Operations Manager, the purpose of this position is to coordinate the safety training/testing activities of the Three Rivers Manufacturers’ Association to ensure its mission is met in an effective manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Prepared computer lab for student admittance.
• Check-in students using the Learning Management System (LMS) software, update student records, assign student to computer lab to take Computer Based courses and tests, register students to take courses streamed from other training providers, proctor students in the computer lab, and answer their questions. Check-in of students is a time sensitive process and must be completed in the allotted time.
• Proctor lab. Maintain lab computer updates. Apply software updates/patches as needed. Trouble shoot IT issues, and escalate as necessary.
• Assist member companies with issues involving registration or employee training.
• Maintain and update Outlook contacts.
• Monitor shared email box; address or forward as needed.
• Coordinate safety store products with third party provider.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or general education degree (GED) and three years administrative experience; or equivalent combination of education and experience.

Language Ability:

Ability to read, analyze, and interpret sources of data and documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports, correspondence, and procedure manuals. Ability to speak effectively with and respond to questions from individuals from member companies and the general public. Must be courteous and helpful, both on the telephone and in-person.

Customer Service Ability:

Ability to interact in-person with trainees in a friendly, courteous, respectful and efficient manner. Ability to interact, via telephone and e-mail, with customers and stakeholders to provide assistance and request payment of overdue invoice amounts in a friendly and courteous, yet firm manner.

Team Work:

All staff and team members must be fully committed to achieving the team's mission and goals. Each member must devote a reasonable amount of time and energy to advancing the team's mission and must be able to trust that all other team members are doing the same.

Mathematical Ability:

Ability to calculate figures and amounts such as percentages.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

Experienced using Windows, Internet Explorer and other browsers, Microsoft Office Suite, and Outlook. Ability to quickly learn commercial and custom software and website products.

Other Skills:

Self-motivated, self-learner, strong time management and organizational skills, and ability to maintain confidentiality.

Willingness to cross-train in other job functions not included in current job description.

Hours:

6:00 a.m. to 2:30 p.m. Monday through Thursday.