Whole Family Health Center

A non-profit community healthcare organization serving Florida’s Treasure Coast region for over 25 years as an integrated approach to healthcare providing access to Adult & Pediatric Primary Care, Behavioral Health, and Pharmacy with delivery services. WFHC is committed to delivering compassionate, quality care to all!

Medical Reception

This person must be able to multi-task and function in a fast-paced environment while contributing to a positive environment for patients and staff and participating in problem-solving activities. He or she must be detail-oriented, sensitive to the patient’s needs, and require minimal supervision in order to function efficiently. The person in this position maintains office operations by receiving and distributing communications; maintaining supplies and equipment; and serving patients. He or she works directly with the clinical staff and acts as a liaison between the patient and the provider. This position requires close communication with the patient, nurses, providers and case managers in order to coordinate care. This person assists in keeping the office running efficiently by performing clerical duties, such as answering telephones, photocopying, faxing, and providing quality customer service. Communication with and respect for the patient is essential to build rapport. Good patient assessment skills are essential. This person must prioritize tasks and use space and time efficiently. The person in this position must be able to think critically and logically. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. This is a position of trust.

Communication

Good oral and written communication skills are required for this position. The information must be exchanged using tact and persuasion appropriately. The person in this position must be able to communicate with the patients, staff, and others; and contribute to a positive environment. Bilingual English Spanish, or Creole preferred, but not required.

Key Responsibilities

• Maintains professional behavior, and attitude towards patients, visitors, and coworkers.
• Ensures waiting areas and reception areas are kept neat and clean.
• Greets visitors, and vendors and directs them to the appropriate staff members.
• Ensures all patient information is captured into Phreesia and converted into Athena during the check-in process.
• Greets patients and confirms insurance information as well as patient demographics.
• Collects current and valid patient identification and insurance information to be scanned into the chart.
• Establishes the patient’s reason for the visit and distributes the appropriate patient packet of information and/or consent forms.
• Collects patient payments.
• Checks patients out, and schedules follow-up appointments as directed by the provider.
• Schedules referrals for diagnostic testing and specialty appointments as requested.
• Follows up on referrals to ensure patients are keeping the appointments as scheduled.
• Answers incoming calls and schedules patient appointments.
• Calls patients to remind them of upcoming appointments.
• Verifies patient insurance eligibility.
• Manages and maintains provider schedules as appropriate.
• Clears no-shows, reschedule canceled, and bumped appointments in PM.
• Opens and closes payment batches.
• Documents patient contacts and progress in the EHR.
• Attends educational offerings as appropriate.
• Required to conduct outside screening, as needed.
• Performs other duties and responsibilities as assigned.
• May occasionally need to travel from one clinic to another for coverage.

Qualifications

• High school diploma or GED required; college degree preferred.
• Must be cross-trained in electronic medical records, scheduling software, and Microsoft Outlook.

Requirements

• WFHC requires all employees, volunteers, and contracted individuals working full or part-time at any of our facilities to receive the COVID-19 vaccination
• Level 2 background clearance required
• Proof of immunizations for (1) Tdap, (2) MMR’s, HEP B vaccination, and either a history of chicken pox (varicella), or documentation of the varicella vaccine, a PPD Test is done once upon hire

WFHC reserves the right to change or modify the job description, including but not limited to Major Responsibilities, Education, Certification, and Physical Requirements.

WFHC is an EOE.