Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

The Opportunity

The Medical Assistant, Risk Management works to ensure the highest quality virtual care experience for our patients. This role will support the nurse in gathering records and patient information from interdisciplinary Care Teams, which may include internal and external health care providers, such as Patient Navigators, Care Coordinators, Case Managers, Primary Care Physicians/Specialty Physicians and Hospital Systems. In conjunction with other clinicians, the Medical Assistant contributes to products and services that relate to the delivery of high-quality cost effective virtual care to Teladoc Health patients.

Responsibilities

Administrative Duties include:

• Review intake records for completeness
• Triage and prioritize case volumes
• Research, gather medical records from facilities and transfer information to electronic health record (EHR)
• Ensure that patient’s EHR is up to date with information on specialist consults, hospitalizations and/or procedures related to their health
• Schedule appointments
• Communicate with patient and other health care team members to ensure delivery of high-value care
• Other duties as assigned

Clinical Duties include:

• Identify preventative measures and utilize community resources to execute high value care
• Take patient’s full history including medications and document biometric screenings
• Support the nursing and referral team with care management needs
• Help patients by providing information, services and assistance
• Other duties as assigned

Candidate Profile

• Active Medical Assistant Certification required
• High school diploma required, 2+ years of college preferred
• 2+ years Medical Assistant Experience
• Customer service experience required
• LPN/LVN, nursing student training helpful
• EHR experience preferred
• Video conferencing experience preferred
• Proficient computer skills, specifically with Microsoft software
• Strong time management skills
• Ability to effectively manage multiple, competing priorities
• Demonstrates excellent verbal and written communication skills
• Ability to work independently and as part of a high performing team
• Ability to thrive in fast-paced work environment in a growing company