Description

Providence caregivers are not simply valued – they’re invaluable. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. As a Providence caregiver, you’ll apply your specialized training to deliver world-class health with human connection and make a difference every day through your extraordinary care.

Providence is calling a Manager Sales: Medicare Member Retention who will:

• Be responsible for developing and implementing member retention strategies in the Consumer Sales division within Providence Health Plans
• Build processes and tools to increase member retention and engagement to drive overall membership growth
• Analyze customer data to identify trends, create member journey map , and develop actionable insights.
• Monitor customer feedback and identify areas for improvement.
• Identify, track, and monitor KPIs (disenrollment rates, customer satisfaction ratings, churn rates, etc.) as it relates to member retention.
• Collaborate cross-functionally with marketing, product, sales teams, and other areas to ensure customer satisfaction.
• Create reports and presentations to present findings to senior leadership.
• Stay up to date on industry trends and best practices in member retention.

We welcome 100% remote work for residents who live in the States of Oregon, Washington & California.

Required qualifications for this position include:

• 5+ years' experience in health insurance sales, operations or service - preferably Medicare Sales
• 5+ years' strong experience analyzing data
• Driving may be necessary as part of this role. Caregivers are required to comply with all state laws and requirements for driving. Caregivers will be expected to provide proof of drivers license and auto insurance upon request. See policy for additional information

Preferred qualifications for this position include:

• Bachelor's Degree in Healthcare, Business, Sales, Marketing preferred -OR- a combination of equivalent education and experience
• 8+ Years in a healthcare setting, preferably a health insurance carrier - Medicare and/or Individual/ACA
• Experience in Medicare Member Retention
• Ability to identify opportunities to interpret and use data to inform retention strategies
• Strategic Planning and Analysis: ability to create and implement plans to improve member retention
• Leadership: ability to motivate, delegate, and lead team members in their retention efforts.
• Communication: excellent verbal and written communication skills
• Interpersonal Skills: ability to build relationships and foster collaboration with members
• Problem Solving: ability to identify and solve issues related to member retention
• Project Management: ability to manage complex projects related to member retention
• Market Knowledge: comprehensive understanding of the market and competitive landscape related to membership retention.
• Technology: proficiency in the use of technology for tracking, analyzing, and reporting on member retention efforts.
• Understanding of CMS regulations and state and federal Medicare requirements, the managed care industry, and pertinent legislation

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.

We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment.

Requsition ID: 183296

Company: Providence Jobs

Job Category: Sales

Job Function: Marketing/Public Relations/Community Affairs

Job Schedule: Full time

Job Shift: Day

Career Track: Leadership

Department: 5018 SALES MEDICARE AND INDIVIDUAL OR REGION

Address: OR Portland 4400 NE Halsey St

Pay Range: $43.39 - $70.03

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.