Bargain Barn, Inc.

Job Description

Job Title: Loss Prevention Risk Management ManagerDepartment: Corporate

Reports To: Chief Operating OfficerFLSA Classification: Exempt

SUMMARY

This position will oversee loss prevention while supporting the organizations loss prevention procedures and efforts to safeguard company assets, prevent and minimize theft, and reduce shortages and fraud. Minimize losses to the business by implementing policies and procedures to mitigate risk of employee and customer incidents and accidents. Primary subject matter expert in regards to training, auditing and investigatory needs. Their key efforts are to reduce shrinkage and increase profitability through proactive training mediums, standardized audits and resolution of internal and external investigations.

PREFERRED QUALIFICATIONS

Skills / Abilities:

• Demonstrate effective oral and written communication skills.
• Demonstrate ability to facilitate group training sessions (competent public speaking skills)
• Analytical skills sufficient to conduct research, determine relevance of information, and interpret meaning.
• Investigation, interview and interrogation skills
• Financial analysis skills sufficient to interpret operating statements and other financial data.
• Basic computer proficiency with applications such as Microsoft Office.

Education/Experience:

3+ years of multi-store experience and/or Bachelors Degree in related field and/or Wicklander Zulawski or Reid interview training certification, OSHA Certification maintained multi state, Food Safety Certification multi state

Essential Functions

To perform the job successfully, an individual should demonstrate the following competencies:

Essential Duties and Responsibilities

• Develop and foster an open line of communication with Operations to support all levels of business dialogue in order to increase gross margin efforts and decrease shrink and related risks.
• Conduct shrink awareness and loss prevention training to the retail store group, including all district managers, store management, and store associates.
• Develop, participate in and actively promote an awareness program to alert store personnel in the region of loss prevention problems/thefts or safety issues that may impact their store.
• Implement and manage the company's High Shrink Action Plan program within designated stores.
• Perform shrink and loss prevention audits; report results and make recommendations to the retail management group and store personnel.
• Utilize audit results within area of responsibility to focus training efforts in order to decrease shrink risk and increase compliance to company policies.
• Understand, implement and utilize exception-based software to identify potential loss issues; investigate issues, and resolve whether the exceptions are training or integrity based.
• Utilize department reports to identify loss trends and react to them appropriately.
• Monitor stores' compliance with established policies and procedures through various reporting vehicles and respond as needed to identify and resolve training or integrity issues.
• Analyze and investigate inventory shrinkages; determine causes, and actively participate in initiatives to resolve and correct store level issues.
• Actively investigate any/all concerns related to suspicious losses to determine situational facts; conduct interviews with all parties involved and resolve internal theft matters.
• Conduct internal investigations when warranted and submit written reports for each investigation to follow established guidelines. Formulate recommendations to avoid future losses and communicate those to the appropriate parties.
• Investigate cost effective ways of reducing losses within the business through system improvements and working with external suppliers.
• Serve as a liaison with law enforcement to recover merchandise or cash, prosecute cases, and facilitate restitution when warranted. Attend court as required.
• Act as subject matter expert on all store systems related to inventory movement and associated functions that can cause shrink (examples include POS systems, inventory management, cash management, loss prevention, and operations policies)
• Be the subject matter expert for all physical security programs and processes within the retail store group. This would include expertise in all physical alarm systems, CCTV, and the supporting programs of each. Be aware of prototypical standards and ensure all related tools are properly placed and scoped in all stores (existing and new).
• Manages all third-party relationships pertaining to Loss Prevention or Safety.

Language skills ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence

Reasoning ability ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Problem solving identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations

Interpersonal skills focuses on solving conflict, not blaming; maintains confidentiality; remains open to others ideas and tries new things

Ethics treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values

Teamwork contributes to building a positive team spirit; able to build morale and group commitments to goals and objectives

Organizational support follows policies and procedures; completes administrative tasks correctly and on time; supports organizations goals and values; supports affirmative action and respects diversity

Attendance/punctuality is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time

Frequent Travel - required

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk and talk or hear; lift up to 10 pounds regularly and occasionally lift and/or move up to 30 pounds. Drive for extended periods of time to remote locations. Specific vision abilities required by this job include distance vision, peripheral vision, depth perception and ability to adjust focus.