POSITION RESPONSIBILITIES AND DUTIES:

• Administer, maintain, and support the company’s learning management system, ensuring its smooth operation and availability.
• Develop, implement, and manage eLearning courses, including multimedia content, assessments, and reports.
• Collaborate with instructional designers and subject matter experts to design and develop effective eLearning courses.
• Ensure that all courses are designed to meet industry standards and are accessible and usable by all learners.
• Develop and maintain documentation and procedures for the LMS, including user guides, best practices, and FAQ’s.
• Monitor and analyze the effectiveness of eLearning courses and make recommendations for improvements.
• Stay current with industry trends and best practices, making recommendations for updates and improvements to the LMS as needed.
• Troubleshoot technical issues related to the LMS and provide support to end users.
• Ensure all staff remains in compliance with required trainings and report on staff who are out of compliance. This includes monitoring training completion records, conducting follow-up with non-compliant staff, and working with departments to resolve compliance issues.

OBJECTIVES OR GOALS TO MEASURE PERFORMANCE:

• Confidentiality
• Adherence to Company policies and procedures
• Accurate work product
• Timeliness in completing assignments
• Taking initiative in unassigned tasks
• Staff development and training
• Improved personal professional growth and education
• Demonstration of good decision making
• Positive customer service attitude and communications
• Excellent attendance and punctuality

MINIMUM SKILLS OR EXPERIENCE REQUIREMENTS:

• Bachelor’s degree in human resources, Organizational Development, instructional design, Education, or a related field
• A minimum of 3 years of experience in learning and development or with LMS administration
• Strong knowledge of instructional design principles and experience developing eLearning courses.
• Experience with at least one LMS platform such as Blackboard, Canvas, Moodle etc.
• Strong technical skills, including proficiency in HTML, CSS, and JavaScript.
• Strong presentation, facilitation, and communication skills.
• Ability to analyze data and use it to make informed decisions and recommendations.
• Must be a natural troubleshooter and demonstrate proactivity when issues arise.
• Strong attention to detail and accuracy, and possess excellent time management and organizational skills, with the ability to multi-task and meet deadlines.
• Consistently maintains a professional appearance and demeanor.
• Able to function well autonomously and as a team member.
• Effective interpersonal skills
• Problem-solving ability and proven accuracy with detailed information
• Excellent written and verbal communication skills, including business writing and professional telephone manner.
• Reliability, dependability, and flexibility

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Occasional exposure to dust, pollen, and fumes
• Requires frequent reaching, handling, sitting, standing, walking, hearing, talking, stooping, bending, crouching, kneeling, running, carrying, and lifting 50 or more lbs.
• Must be able to see and hear within normal range with or without correction.
• The noise intensity level is moderate to high.