Job description

IT TECHNICIAN II
CITY OF PLANT CITY-11 PAID HOLIDAYS, PTO & BENEFITS AVAILABLE
PAY RATE: $22.78/HR

Position Summary:
This position generally works a regular weekday daytime shift and may require scheduled and non-scheduled work outside of normal working hours. This may include evenings, weekends, holidays, or other critical times in response to emergencies or at supervisor’s discretion. Works under the direct supervision from the Manager of Information Technology Manager. Considerable independent judgment and initiative is required. Must be able to set schedules and complete work within approved timeframes.

Essential Duties and Responsibilities:
Performs duties of a technical nature to operate, assemble, maintain, analyze, troubleshoot, upgrade, replace and repair new and existing computer systems, hardware and computer peripherals (i.e.; monitors, facsimile machines, printers, copiers, etc.).
Supports and maintains user account information including rights, security and systems groups by direct participation in support of each system and communication component of the various departments.
Installs, maintains, analyzes, troubleshoots and supports various software programs and applications and reconfigures computer systems as necessary. Provides support to end users on a variety of issues.
Responds to task request for technical, application or any other necessary assignments from the Project and Network Coordinator or IT Manager. Identifies, researches and completes the assignment then documents and reports information back as required to accomplish the task.
Maintains and supports communication systems for various departments as required, including installing and maintaining Fiber, Cat 5, computer and telephone wiring as needed.
Respond to on-call assistance and provide support as necessary after normal scheduled work hours.
Other duties may be assigned as dictated by operational necessity.

Knowledge, Skills, and Abilities:
Manage all phases of a project.
Provide excellent customer service and most importantly create an atmosphere of solid professionalism.
Possess in-depth knowledge of Microsoft products and common business-related applications.
Demonstrate excellent verbal and written communication skills.
Exhibit strong troubleshooting, analytical, organizational, and leadership skills.
Display knowledge of networking and security in a mobile environment.
Make sound decisions, demonstrate flexibility, and work with people at all levels of the organization.
Present technical information in a non-technical manner.
Move desktop computer and related equipment, if needed.
Mastery of Microsoft operating systems to include Windows 7 and Windows 10 OS, Microsoft Office Suite, Outlook Exchange E-mail and business-related desktop applications. Experience / knowledge of Microsoft SQL and Active Directory preferred.

Education and Experience:
Relevant training / education preferred in Technology, Project Management or related field.
High School graduation or possession of an acceptable equivalency diploma.
A minimum of one (1) year of experience working within a technical environment.

Certificates and Licenses:
Possession of a Valid Florida Driver’s License and be insurable by the City’s current insurance carrier.
Technical training certificate in Computer Technology, preferred.

Emergency Responsibilities:
In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department, Emergency Management or City Administration. Such assignments may be before, during or after the emergency/disaster.

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High School

1-2 years

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