The University of Maryland, Baltimore (UMB) Center for Information Technology Services - Operations (CITS Operations) has an exciting opportunity for an IT Support Associate.

The Center for Information Technology Services (CITS) is the central information technology organization for UMB. Our mission and focus is to treat UMB students, faculty, staff, colleagues, and co-workers as treasured customers. Excellence in service to the UMB community is our challenge and responsibility. The selected incumbent in this position will perform duties that support the department's mission. Under general supervision, provides moderately complex support for clients in the use of hardware, software, and network services.

Benefits:
UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development. This position participates in a retirement program, effective on your date of hire. Non-exempt regular staff receive a generous leave package that starts with 11 days of vacation accrued per year, paid holidays, unlimited accrual of sick time, and time for community service; comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job).

Essential Functions:

• Diagnoses, resolves, and follows-through on problems. Determines impact of proposed solutions.
• Designs, writes, tests, debugs, documents, and implements routine applications. Trains clients in the use of these applications.
• Performs standard preventive maintenance and simple repairs or arranges for the repair of computers and peripherals.
• Conducts moderately complex information technology courses in a classroom setting.
• Installs software and hardware such as modems, workstations, and printers.
• Maintains and distributes software documentation, reference manuals, and training guides.
• Assists in the installation, troubleshooting, testing, maintenance, and design of communications systems such as data, voice, video, and networks.

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties assigned. Specific duties and responsibilities may vary based upon departmental needs.

Education: High School Diploma or GED.
Experience: Two years with the types of hardware and software to be supported, one year of which included user support, user training, and/or programming.
Other: Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Knowledge, Skills, and Abilities:
General knowledge of two applicable software products; of applicable computers and peripherals. Skill in configuring computer hardware and software; to analytically design program logic or solve technical problems; in operating supported computers and peripherals. Ability to communicate effectively both orally and in writing; to work effectively with clients.
Based on the duties of this position, selected candidates are eligible to participate in the Bargaining Unit (Union).

Salary Range: $55,609.76 - $60,487.80