IT Service Desk Department Manager

POWER Engineers, Inc. - Information Technology Service Desk Department has an immediate opening for an IT Service Desk Department Manager reporting to the IT Support Director. This postion is open to hybrid/remote work environment based on a mutually agreed upon location. The IT Service Desk Department Manager position will be responsible for managing the day-to-day workload of the team and managing the individual contributors within the group. The IT Service Desk team is responsible for providing the first point of contact for support and assistance with any problems regarding the use of POWER Engineer’s IT services, software, and computer equipment. The Service Desk also acts as the processing point for IT service requests, e.g. new employee provisioning, access to corporate applications, software requests, etc. Additionally, the Department Manager's responsibilities include but are not limited to the following:

• Provide mentoring and leadership for the department.
• Create and execute departmental business plan.
• Create and manage departmental budget.
• Monitor department and project-related spending to insure spending aligns with business plans and budgets.
• Participate in organizational strategy meetings and ensure departmental resources are aligned with the overall strategy and business plan of the Business Unit.
• Ensure all employees receive semi‐annual reviews and necessary feedback to provide career and growth opportunities.
• Responsible for recommending promotions, salary adjustments, and end-of-year bonuses.
• Ensure proper resources and staffing levels to provide the necessary services for POWER.
• Oversee all hiring and firing within the department.
• Approve vacation requests, timecards, and business expenses.

Required Education/Experience

• Bachelor’s degree in Computer Science or related technical degree.
• 5 to 7+ years of combined experience supporting global infrastructure, applications, and computer systems.
• 3 to 5+ years of leadership responsibility.
• Demonstrated product and service lifecycle management capabilities.
• Strong product, service, and vendor knowledge.
• Knowledge of SLA, KPIs, and forecasting (demand management).
• Business case management.
• Knowledge of scripting and system automation.
• Experience working with onshore and offshore teams.
• Experience working with insourced and outsourced IT Operations.
• Demonstrated leadership and team-building experience.
• Superior decision-making and client relationship-building skills.
• Excellent verbal, presentation, and written communication skills.
• Strong understanding of project management methodologies.
• Excellent analytic, organization, and facilitation skills.
• Ability to manage multiple tasks under tight deadlines.
• Ability to interface with executive-level management and give senior-level presentations.
• Self-directed, self-starter, and motivated with the ability to work with minimal supervision.

Desired Education/Experience

• ITIL v4 Foundations and\or other relevant certifications.

At POWER Engineers, you can have a rewarding career on every level. Our philosophy is simple: Do Good. Have Fun. Build Success.

You’ll work on fun and challenging projects and initiatives. You’ll have the chance to make a positive impact on society and the environment. And you’ll find the support, coaching and training it takes to advance your career.

Since we’re employee-owned, we get to make POWER a great place to work. That includes providing competitive compensation, professional development, and a full benefit package:

• Medical/Dental/Vision
• Maternity Leave
• Parental Leave
• Paid Holidays
• Vacation/Paid Sick Leave
• Voluntary Life Insurance
• 401K

POWER is a fun engineering firm. That might seem contradictory to some, but it works for us!

The pay range for this position is $80-110K per year; however, base pay may be higher or lower depending on the candidate's job-related knowledge, skills, and experience. This figure does not include additional compensation such as health benefits, vacation, 401k, etc.

EOE/Minorities/Females/Vet/Disabled