Job description
About NCR
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
TITLE: Infrastructure Ops Engineer III
FOCUS: Windows Client Engineer & L3 Support
LOCATION: Atlanta, GA (Midtown)
GRADE: 11
We are NCR, a global tech company—and we run the everyday transactions that make your life easier. We’re the world leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With our software, hardware and portfolio of services, we make more than 300 million transactions possible every day.
We’re helping our customers respond to the demand for fast, easy and convenient transactions with intuitive self-service and assisted-service options. Our solutions help businesses around the world increase revenue, build loyalty, reach new customers and lower their costs of operations.
By continually learning about—and pioneering—how the world interacts and transacts, we’re helping companies not only reach their goals, but also change the way all of us shop, eat, travel, bank and connect. Together, we are shaping the future.
We’re helping our customers respond to the demand for fast, easy and convenient transactions with intuitive self-service and assisted-service options. Our solutions help businesses around the world increase revenue, build loyalty, reach new customers and lower their costs of operations.
By continually learning about—and pioneering—how the world interacts and transacts, we’re helping companies not only reach their goals, but also change the way all of us shop, eat, travel, bank and connect. Together, we are shaping the future.
Key Areas of Responsibility include:
- SCCM Infrastructure Administration and Operations:
- Install & administer SCCM Primary & Secondary Server software, including Management Points
- Install & administer SQL used for SCCM
- Monitor application performance against accepted parameters.
- Implement appropriate actions to control, correct, or improve SCCM performance.
- Perform routine maintenance operations on the application (daily/weekly checks), including:
- Updates to Express Metrics & ServiceNow database.
- Ensure integrity of SCCM database.
- Perform updates to the SCCM application as required (patches, hotfixes, service packs).
- SCCM Infrastructure Support and Trouble Management:
- Respond to, analyze, resolve and close Problem support tasks resulting from customer contact with the help desk and application monitoring. (Level 1 support)
- Respond to, analyze, resolve and close Work Request support tasks resulting from customer requests to the help desk. (Level 1 Support)
- Execute disaster recovery procedures for SCCM Primary, Secondary Servers, including Distribution Points & SQL Server.
- Identify appropriate corrective action. (CLCA)
- Provide 2nd/3rd level support for SCCM clients.
- Software Distribution:
- Create SCCM packages (for English & non-English clients).
- Translate user-readable files (e.g., MoreInfo, pop-up windows) **
- Distribute SCCM packages to clients in all regions.
- Manage patches for all workstations & non-ITS servers.
- Administer software metering feature of SCCM.
- Distribute licensed software to individual clients.
- Add/Remove Packages and modify description of package that is displayed on the SDC.
- Provide 2nd-level support for software distribution problems.
- Reporting:
- Provide hardware & software inventory reports (~100 per month).
- Provide software usage reports (software metering).
- Administer Web Reporting site (add custom reports)
- Customize hardware Inventory as per NCR requirements (Update SMS_DEF.MOF and Configuration.MOF
- Installation Organizing/Coordination:
- Coordinate administrative project activities, including scheduling, tracking, reporting, and change management, that impact components of the SMS infrastructure.
- Complete metrics/utilization reporting on designated operational review cycles
- Technical Communications and Consulting:
- Present verbal and written technical information to technical and non-technical audiences.
- Act as liaison or point of contact with customers, third parties, and internal organizations on technical issues.
- Patching for managed workstations and servers:
- Update and perform cleanup in WSUS on a regular basis
- Approve and package security updates deemed necessary by security
- Test and deploy updates to workstations and servers on an approved roll out schedule
BASIC QUALIFICATIONS
- BS or Associate Degree/Technical Certification or equivalent job experience required
- Minimum of 2 years of experience with Windows endpoint management utilizing industry standard tools
- Minimum of 2 years of experience using custom Windows Package creation and distribution
- Minimum of 2 years of experience in Windows interoperability with AD, LDAP and Kerberos experience.
- Minimum of 2 years of experience supporting client and server environments, printing/firewall/routing technologies and industry standard networking technologies: (LAN/WAN, SMTP, VPN, DNS, DHCP)
PREFERRED QUALIFICATIONS
- Experience with scripting in PowerShell or compatible language.
- Experience of working in an international / large enterprise environment.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Full time employee benefits include:
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Short/Long Term Disability
- Paid Vacation
- 401k
EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
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