ONE H&R BLOCK WAY

KANSAS CITY

Missouri

The Infrastructure Engineer participates in the development of an Enterprise approach to system specification, engineering, operational, administrative, capacity management, maintenance and support services for the H&R Block information technology infrastructure.

The Infrastructure Engineer scope of control typically includes one or more of the following:

• Software packaging and deployment.
• Application management and support.
• This position provides technical research and recommendations as needed to supplement the Senior, Lead, and Principal Engineer, provides support in the areas of technical support escalation, operational logistics, incident and problem resolution services resulting in deployments with optimal Mean Time to Restore (MTTR) and Mean Time Between Failure (MTBF) characteristics.
  
  ESSENTIAL DUTIES AND RESPONSIBILITIES
  
  • Proactively engage as the Tier 3 escalation point to resolve system, software or hardware deficiencies in existing systems. This may include performing technical research, developing a corrective plan of action or collaborating with vendors for analysis.
  • Provides effective and timely resolution to hardware, operating system software or network problems utilizing industry best practices and H&R Block corporate standards.
  • Provides timely and consistent communication on overall systems status and operational issues as required by support and customer groups.
  • Performs deployments of new IT Infrastructure utilizing H&R Block configuration standards and processes.
  • Performs routine system capacity monitoring, planning and implementation.
  • Proactively maintains IT Infrastructure security and integrity through routine maintenance, upgrades and patching.
  • Implements, maintains and monitors system and network monitoring tools.
  • Provides recommendations for improvement of existing services, or new services to the Lead Infrastructure Engineer.
  • Applies approved standards, procedures and industry best practices to ensure performance, confidentiality, security, integrity and availability of applicable systems or solutions.
  • Documents new and existing processes, common tasks or infrastructure configurations and creates or maintains applicable diagrams.
  • Follows prescribed change management and governance processes for the hosting infrastructure and corporate IT infrastructure.
  • Participates on cross functional project teams to build, deploy, and maintain IT infrastructure components to meet client business needs and internal IT objectives.

Education:

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.

Work Experience:

• 3 years Minimum related work experience

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.

H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.

Engineering & Ops

Regular

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