Job description
Requirements:
- Experience in customer service
- Technical aptitude with strong PC literacy skills
- Ability to learn and apply technical information in a fast-paced, demanding work environment
- Ability to handle a large call volume
- Able to read and understand technical manuals and procedural documentation
- Ability to type 60 words per minute
- Working knowledge of relevant software, hardware and other equipment, including but not limited to:
- Desktop OS (e.g. Microsoft Windows)
- Productivity software (e.g. Microsoft Office)
- Printer support (TCP/IP settings, etc)
- Installing network printers and troubleshooting printer connectivity problems.
- Password resets, account activation/deactivation
- Understanding of SMTP, HTTP
- Web-based productivity software (e.g. Google Apps for business)
- Knowledge of relevant call tracking applications
- Knowledge of ITSM tools, (e.g. ServiceNow, Remedy, etc.)
- Clean driving record
Provides friendly, courteous, and quality support to all users- Respond to incoming telephone calls, voicemails, web-submissions, emails, chats, and face to face requests for assistance from users experiencing problems
- Troubleshoot, analyze, resolve, track, escalate and accurately document various technicalproblems (i.e. client-specific applications, printers, workstations, etc.) using the company’s tracking system
- Route and escalate incidents & work orders to appropriate resources
- Research questions, technical issues, error messages, etc using available information resources
- Follow all IT Support related procedures
- Identify and escalate situations requiring urgent attention to management
- Stay current with fundamental operations of relevant software, hardware and other equipment
PERSONAL ATTRIBUTES
- Highly self motivated and directed; takes initiative
- Strong written and oral communication skills
- Effective listening skills
- Strong organizational skills
- Keen attention to detail
- Proven analytical and problem-solving abilities
- Strong customer service skills
- Ability to work both independently and in a team-oriented, collaborative environment
- Good interpersonal skills to build effective relationships with all organizational levels
- Maintain calmness under pressure
- Ability to adapt to your surroundings, situations, and change
- Strong enthusiasm and desire to learn
- Focused on continual improvement
- Ability to follow policies and procedures
WORK CONDITIONS
- Ability to successfully lift 50lbs
- Sitting for extended periods of time
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects
- Physically able to participate & facilitate in training sessions, presentations, and meetings
- Flexibility to accommodate Support Desk's hours of operation, open seven days-a-week, including holidays
- Flexibility to directly assist with any other tasks not specifically mentioned at the discretion or request from a member of management
Pay begins at $18.00 per hour, based on experience.
Benefits:
- Competitive Pay
- Health Insurance: Medical, Dental, Vision, and Prescription Plans
- Flexible Spending Accounts
- Retirement Savings Plan (401K) with company matching.
- Stock purchase plan
- Short & Long Term Disability
- Supplemental Life and ADD&D Insurance
- Paid Holidays & Vacation (PTO)
Company:
Texstar Enterprises, Inc. ("Texstar") provides project management, construction, and maintenance services for telecommunications providers in the Southwest and Pacific Northwest regions of the United States. We offer a turnkey solution for network deployment that encompasses every aspect of aerial and underground line construction and all associated maintenance.
Headquartered in Selma, Texas. Texstar has been delivering reliable, cost-effective solutions to leading telecommunication providers across the country since 1989. We are fully committed to providing a safe work environment for our employees and continuously strive to exceed the expectations of our customers.
EEO:Our Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind including, based on disability and protected veteran status. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws.
The Company also prohibits harassment of applicants or employees based on any of these protected categories. It is also the Company's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. Please visit the following URL to view the EEO is the Law poster and the Supplement. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)
gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.