Job description

BestNotes (BN) creates a healthy environment in which to help the helper through a state-of-the art product. BestNotes (BN) is a HIPAA-compliant Customer Relationship Management and Electronic Health Record database system specifically designed for the behavioral health industry. Implementation Specialists become experts on BN software and are able to assist customers with training and support during their implementation.

Employment Type Full time; Monday-Friday, 8am-5pm with a one hour lunch, two 15 minute breaks.

CompensationSalary; salary depends on experience

Location Twin Falls, Idaho

Reports To Director of Implementation

Essential Duties/Responsibilities

• Carries out responsibilities in ways that reflect BestNotes core values of Transparency, Empathy, and Creativity.
• Protect the integrity, confidentiality and availability of e-PHI that is held or transmitted by BestNotes on behalf of its customers.
• Trains clinicians, therapists, executives, and all other staff on how to use BN software
• Identifies customer workflow and customizes software to fit specific needs
• Communicates new features to clients
• Carries caseload of clients
• Assists with client retention
• Answers technical questions regarding BN software via email, phone, and ticket system

Qualifications Needed

• Initiative to learn new technologies
• Ability to work closely with clients and with flexible/evolving software requirements
• Well developed written and verbal communication skills
• Strong IT and organizational skills
• Ability to prioritize multiple tasks to manage a large caseload
• Ability to work independently and on small teams
• Knowledge and ability to research/resolve technical challenges
• Ability to develop and maintain strong, professional relationships with clients
• Typing speed: 50+ WPM
• Ability to work with Gmail/Gmail Drive, and LibreOffice

Education

• Associate degree or higher in related field preferred (e.g., business, communications, healthcare, behavioral health or other related field)
• 1-2 years work experience in related field can replace degree

This description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and requirements. Other functions may be assigned, and management retains the right to add to or change the duties and responsibilities at any time.

Job Type: Full-time

Pay: $48,290.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

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