Job description
Description
Economic Supports of Human Services Public Health is seeking to fill several Senior Human Services Representative vacancies including multiple specialty positions. Economic Supports is responsible for determining client eligibility for federal and state cash assistance, Supplemental Nutritional Assistance Program (SNAP), health care, emergency shelter, and emergency assistance programs. This area serves their clients with respect and courtesy, while providing individualized service in a timely, accurate, and confidential manner and providing referrals for other appropriate services and resources.
Employees in the Senior Human Services Representative position are assigned to teams responsible for processing new and on-going public assistance. In accordance with existing regulations, these employees determine eligibility of recipients/applicants for public assistance, approve payments in proper amounts, and end benefits when recipients are no longer eligible. Assignments enable employees in this position to gain the knowledge required for advancement within Human Services Public Health.
To learn more about the areas of specialty for these positions, please click this link: Specialty areas for Senior Human Services Representatives
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program.
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Location and hours:
Remote workers will be expected to have the ability to secure the following work-at-home requirements prior to starting with Hennepin County:
- A secure/private area to speak with residents/callers.
- Reliable internet access with 100 mbps internet speed (bandwidth).
- Ability to connect to a router via ethernet cord.
New employees who are hired into remote or hybrid positions between January 2, 2022, to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.
About these position types:
These are full-time, benefit-earning positions.
These are full-time, benefit-earning positions.
These positions are internally classified as a Human Services Representative, Senior.
Click here to view the job classification specification.
Click here to view the job classification specification.
In these positions, you will:
- Determine client eligibility for multiple federal, state, and local public assistance programs; recalculate ongoing benefit amounts required by changes in client status by reviewing, and verifying client information, preparing budgets and related documents, and calculating benefit amounts in accordance with benefit standards.
- Use a variety of county and state computer systems to access client and case data; enter data, process, approve, and issue benefits; access manuals, guides, and other policy/program-related resources.
- Communicate complex program requirements, expectations, and timeframes to a diverse range of clients in person, over the phone, and in writing; communicate eligibility determinations and explain program guidelines to clients; refer clients to additional community resources as appropriate.
- Serve as a central point of communication for partner agencies such as Employment Services; communicate program information to external providers (e.g., landlords, clinics, hospitals).
- Share responsibility of a pooled caseload with team members.
- Assist other county staff, both within and outside the team, to help assure excellent client service.
Need to have:
One of the following:
- Three years or more of relevant financial and medical assistance eligibility determination experience with Minnesota programs.
- Two years or more of relevant financial and medical assistance eligibility determination experience with Minnesota programs and six months or more of experience working at Hennepin County as a Human Services Representative.
- Thirty months or more of experience working at Hennepin County as a Human Services Representative.
Nice to have:
- Experience:
- Using MAXIS, MMIS, PRISM, and/or METS within the last year to determine eligibility.
- Providing customer service to a broad range of clientele and in a social services environment.
- Researching and interpreting complex policies and procedures and processing complex programs.
- With keyboarding and data entry.
- Determining eligibility for client/customer public assistance programs.
- Organizing large volumes of work, effectively managing time and meeting deadlines.
- Entering and retrieving information from multiple computer systems.
- Knowledge of the unique needs of individuals and families who live in poverty.
- Ability to:
- Work in a fast-paced team environment.
- Actively, attentively, and effectively communicate, both verbally and in writing with a broad range of customers.
- Recognize and respect cultural differences and provide culturally appropriate services.
- Deal with change and ambiguity.
- Adapt to new computer software and applications.
Candidates with fluency in another language(s) in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.
About the department:
Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals - that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.
Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (select Guest).
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill current and future vacancies.
This position may have access to systems or other documentation that contains HIPAA data.
Invitations to interview will be based upon an assessment of education and experience.
Final candidates may be required to complete a drug test and/or criminal background check.
If you have any questions, please contact:
Invitations to interview will be based upon an assessment of education and experience.
Final candidates may be required to complete a drug test and/or criminal background check.
If you have any questions, please contact:
Rebecca Maddaus
rebecca.maddaus@hennepin.us
Why work here?
Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed – not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't – including:
- Meaningful work
- Public service
- Competitive pay
- Work-life balance
- Generous benefits
- Opportunities to grow
- Commitment to your success
By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.
Employee Benefits Summary
Visit our benefits page to learn more: bridge.hennepin.us/eligibility.
If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) .
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