Job description

We are looking for a Shift Leader to oversee operations and workers during scheduled shifts. Shift Leader responsibilities include managing cash, resolving conflicts and checking equipment. Ultimately, you will ensure all aspects of your shift run smoothly and effectively. Perform assigned work position duties including preparing ingredients, making quality products, taking guest orders, providing quality guest service through positive and friendly interactions and acting with a sense of urgency in all we do.
Work as a team and assist each other by being on time for their shift, supporting other work positions during their shift as needed, and completing all closing duties, including cleaning, at the end of each work shift. Comply with the Cicis image and appearance standards and contribute to an atmosphere of teamwork, energy and fun!

Accurately use the POS system, process cash and credit card transactions. Support sales building initiatives by suggestively selling when completing a guest’s order. Protect the restaurant’s assets by maintaining a safe, clean and organized work area at all times and complying with all security standards. If you’re a leader committed to quality service and have experience in our industry, we’d like to meet you.

Responsibilities

• Provide direction and feedback to workers during shifts
• Schedule employee shifts and assign duties
• Manage time-off requests and handle last-minute absences
• Train and coach new employees
• Inspect equipment and communicate the need for repairs or replacements to management
• Check cash drawers and prepare bank deposits
• Ensure health and safety standards are followed
• Address customer and employee complaints
• Resolve conflicts between workers
• Foster and maintain a positive work environment

Skills

• Knowledge of the industry and relevant health and safety regulations
• Commitment to excellent service
• Working well within a team
• Leadership skills and ability to make decisions fast
• Strong problem-solving aptitude
• Ability to stand for long periods
• High school diploma is preferred

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Experience level:

• No experience needed

Restaurant type:

• Fast casual restaurant
• Quick service & fast food restaurant

Shift:

• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

License/Certification:

• Driver's License (Required)

Work Location: In person

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