Job description

Normandy Farm Hotel and sister company Blue Bell Country Club are seeking qualified individuals who are interested in working in an upscale hospitality environment. An exemplary work ethic, meticulous attention to detail and a passion for providing superior customer service are necessary for all applicants. Applicants with experience working for first-class hospitality organizations will be strongly considered.

JOB SUMMARY

If you are friendly, dedicated, charming, and committed to high standards of customer service with attention to detail, we invite you to join our team. Hosts must be able to create a pleasant atmosphere by being attentive to customers both in person and over the phone. They must have a solid knowledge of our menu, offerings, and hotel. Warm, friendly hosts must leave a bright and welcoming first impression for our guests!

***This is a part-time permanent role.*** We are not accepting seasonal or temporary applicants at this time.

Must be able to work a minimum of 2 -3 shifts per week to include at least one day on the weekend.

Host Functions:

• Attends and Participates in all training sessions and team meetings
• Develop and maintain positive working relationships with others while listening and responding in an appropriate manner.
• Greet guests with a warm smile to make them feel welcome
• Seats guests and provides menus, following the appropriate rotation
• Answers the phone politely and assists callers, including answering questions about the establishment and making reservations
• Manages and confirms all Open Table reservations
• Cater to the guests requests and needs in a prompt and professional manner to ensure an overall superior level of customer service
• Performs all assigned side work and keeps host stand and lobby area clean
• Follow instructions and adhere to all procedures and company policies while maintaining a high standard of conduct
• Notifies and reports any problems or concerns to management
• Reports to the Restaurant Manager

Essential Requirements:

• Must be at least 16 years old
• Possess a basic knowledge of excellent service standards, guest relations, food and beverage preparations as well as etiquette.
• Mandatory compliance with all safety regulations, procedures, policies and rules
• Regular and predictable attendance.
• Arrives punctually in full uniform with a neat & professional appearance at all times
• Requires standing for extended periods, walking, pushing, carrying, bending, reaching, stooping, kneeling, or crouching

Job Type: Part-time

Pay: From $13.00 per hour

Physical setting:

• Upscale casual restaurant

Shift:

• Day shift
• Evening shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Blue Bell, PA 19422: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you at least 16 years of age or older?

Experience:

• Food Service Hosts: 1 year (Preferred)

Work Location: One location

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