Hope Starts Here! Your career as a Hospitality Desk Agent with Denver Rescue Mission is your opportunity to make a difference. Are you looking to build community and meet new friends? Are you looking for meaningful work and career advancement? Then look no further, Denver Rescue Mission (DRM) is hiring rockstars to join our team. We are looking for customer service or anyone with a Community Life service background to join our team.

The Hospitality Desk Agent (HDA) is a full-time, non-exempt position of Denver Rescue Mission (DRM). The HDA reports directly to the Hospitality Supervisor and is responsible for the day-to-day operation of The Crossing.

Swing shift position 12:30pm to 9:00pm

Salary: $18.08 - $22.55 per hour based on qualifications and experience

Benefits:

• Comprehensive health, dental and vision benefits
• Generous vacation, sick time, and holiday pay, plus paid birthday off and refreshment day
• Tuition reimbursement and child adoption benefits?
• Employer paid term life insurance, long-term disability, AD&D
• Health savings account with generous employer contribution?
• Flexible spending account
• Paid parental and bereavement leave
• 401(k) with 5% company match, plus opportunity for annual tenure-based incentive contribution

RESPONSIBILITIES

• Verify the collection of all program fees through the Scribe database
• Verify monies received from program participants is accounted for
• Complete accounting paperwork each day
• Notify Case Management when program fees are past due through the Incident Reporting system within Scribe
• Answer guest’s questions and deal with guests’ complaints
• Assists Program Coordinators and Custodial staff members with administrative duties
• Complete HMIS reporting when participants move in and out of the STAR program
• Educate current and potential participants with Bed Bug protocol and Crossing Community Policies
• Manage the STAR waitlist and schedule STAR intakes
• Keep up to date with the room occupancy rate, rooms available and room status on the Room Availability Report in Scribe
• Complete intakes for incoming participants into the STAR program for both physical copies and input into Scribe
• Assist with New Life Program Intakes.
• Oversee the sorting and distribution of mail and packages for all participants
• Create and deactivate room keys for all participant rooms, ensuring the safety of The Crossing and access is only granted to appropriate individuals
• Train Participants for their assigned job duties at Hospitality Desk for their Work Readiness assignment.? This training will include:
• General training on assigned in-house position(s)
• Train the Participants on necessary soft skills that will benefit them as individuals and worker.
• Devotions for Work Readiness NLP
• Maintenance:? All Maintenance requests must be made through Sharepoint. Will be held accountable to follow up and make sure all Maintenance and Custodial issues are resolved by communication in an effective and appropriate manner.
• Clothing/Donations:? It will be the responsibility of the Hospitality Desk Agent to oversee the securing and recording of all Gift-in-Kind donations, such as clothing and other goods, in their passage through the Mission.
• Implement and maintain all necessary policies and procedures
• Assist in creating a facility and an environment where the Gospel of Jesus Christ can be shared with all patrons of our outreach ministries, which fosters changed lives.
• Participate in ongoing educational development when and where offered
• Sees to the welfare of all Participants by calling police and paramedics when necessary.
• Assist volunteers with computer registration for volunteered time.? Any issues must be directed to the Volunteer Supervisor

• Agree to be governed by the Constitution and Bylaws
• Affirm the Statement of Faith
• Abide by the Employee Handbook
• Bachelor’s degree in Hospitality or related field or equivalent years of relevant experience.
• Strong communication skills both written and orally.
• Ability to resolve conflict professionally and respectfully while maintaining composure under pressure.
• Strong Christian ethic with ability to work with people of diverse cultural, educational, and religious backgrounds.
• Basic knowledge of Windows software applications.

NOTE:? A limited amount of local work-related travel may be required.

Denver Rescue Mission is both an equal opportunity employer and a distinctly faith-based Christian organization. Denver Rescue Mission complies with applicable federal, state, and local employment laws, and strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, national original or ancestry, ethnicity, sex, sexual orientation, gender identity, age, disability, citizenship, parental status, marital status, political ideology, or current or prospective service in the uniformed services. This policy applies to all terms, conditions, and privileges of employment including recruitment, employment, training, and promotion opportunities. Based upon Title VII of the Civil Rights Act of 1964, the Colorado Anti-Discrimination Act, and the U.S. Constitution, Denver Rescue Mission has the right to, and does, hire only candidates who agree with our Statement of Faith and align with our Christian mission.