Job description

Do you enjoy a challenge? Are you a problem solver? Do you enjoy taking pieces of a large puzzle and finding ways to make it all fit? Are you detail oriented? Do you enjoy fast-paced environments? Well, what are you waiting for? We have been looking for you!
Benefits

• Paid Time Off
• 401k with company matching.
• Paid Holidays
• Affordable Health Insurance
• Paid Weekly
• Advancement opportunities

Salary based on experience.
Scheduling / Staffing experience required
Experience with a home care/home health agency preferred.
Location: 3800 Forest Drive, Columbia, SC 29204
Job Type: Full-time

Salary: $18.00 - $21.00 per hour

Always Best Care of the Midlands is a senior care organization dedicated to serving the needs of older people, allowing them to live safely and with dignity in their homes. We are part of a large organization with agency locations in Surfside Beach and Columbia, SC. We have been in business for 12 years.
We are an agency that believes in treating employees and clients with dignity and respect. We seek team members who share our beliefs about providing professional, dedicated care for elderly loved ones. Our passion for helping people maintain a safe, independent, and dignified lifestyle represents the strong foundation of Always Best Care. Every client receives extraordinary care in an inspiring environment with caring and compassionate people.
Summary
Scheduling, or staffing, is one of the strongest determinants of providing quality care within the senior care industry. It is the responsibility of the home care agency Scheduler to oversee the staffing of in-home care client cases. The Scheduler monitors the on-time arrivals of Caregivers and re-routing and/or re-staffing of cases, if needed. The Scheduler makes notes on a daily basis for clients and employees when needed (change in hours, complaints or praises, updating level of care, etc.). The Scheduler may also assist in interviewing and doing background checks on new Caregivers. Schedulers may act as a back-up to answer incoming calls in the office.
The Duties and responsibilities of the Staffing and Scheduling Coordinator include but are not limited to:

• Schedules caregivers for all home care cases, current and prospective, in our three locations.
• Interacts with clients to identify ideal client care solutions.
• Work with Client Care Managers to create care teams to serve client needs, based on personality fit and skill compatibility.
• Proactively resolves staffing issues as a result of changes to staffing or client schedules.
• Records and maintains detailed data in scheduling logs and staffing calendars.
• Maintains record of absences (approved and unapproved) of all agency field personnel.
• Notifies management of all staffing problems, resolved and unresolved, in a timely manner.
• Responsible for the currency and accuracy of the scheduling calendars.
• On-call during the week, weekend and holidays as assigned with extra pay opportunities.
• Documents all occurrences during on-call shift and communicates change to the management team via verbal and/or written communication after the end of each on-call shift.
• Processes clock ins and clock outs, and records data for payroll processing.
• Maintains and respects confidentiality of client, employee, and agency information to ensure privacy is protected.
• May be responsible for interviewing and hiring new Caregivers and maintaining their files.

Knowledge and Skills Requirements
A. Strong organizational, time management and problem-solving skills
B. Excellent interpersonal and telephone skills
C. Ability to communicate clearly and respectively, both verbally and in writing
D. Proficient in Microsoft Office Suite
E. Prefer minimum 1-year staffing/scheduling experience in home care, hospitality, hospital, or similar industries with 24/7 operation
F. Prefer non-medical in-home care and/or home health experience
G. Working knowledge of Clear Care or similar home care scheduling software
H. Experienced in interviewing and hiring Caregivers, Certified Nursing Assistants, and Home Health Aides

Traits
1. Works well independently as well as in a team-oriented environment
2. Competitive, goal oriented, success driven, self-motivated
3. Thrives in a stressful environment
4. Able to adapt to the demands of a growing senior care agency
5. Able to develop professional relationships with employees
6. Comfortable in extracurricular activities such as involvement in non-profits, the chamber, church, etc.
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Reports to

Director of Operations/Owner

Location: 3800 Forest Drive, Columbia, SC 29204

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• On call

Ability to commute/relocate:

• 3800 Forest Drive, Columbia, SC 29204: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Scheduling: 3 years (Required)
• Customer service: 3 years (Required)

Work Location: In person

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