Building off our Cloud momentum, Oracle has formed a new organization - Oracle Health. This team will focus on product development and product strategy for Oracle Health, while building out a complete platform supporting modernized, automated healthcare. This is a net new line of business, constructed with an entrepreneurial spirit that promotes an energetic and creative environment. We are unencumbered and will need your contribution to make it a world class engineering center with the focus on excellence!

Our products and services enable US Federal and Tribal organizations to access the right information at the right time, interoperate seamlessly and securely with other government and industry partners, and make insightful decisions informed from our leading analytics and reporting platforms. Our team is accountable for core Electronic Health Record (EHR) and ancillary solution service delivery and operation to our Federal clients (DoD, Coast Guard, and USVA). We are transforming how the US government delivers healthcare. Our overall footprint continues to expand with professional growth encouraged and supported by all levels! As a part of the Federal Client Operations Team, you will m anage and maintain multiple client environments with your team supporting the performance, security, overall domain operation of hosted Federal client EHR Systems, including the technical and application aspects of the client relationship.

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

Responsibilities include:

• Manage a team of System Analysts/System Architects supporting the performance, security, and overall domain operation of hosted client EHR information systems.
• Lead and direct the team’s strategy to achieve operational or functional targets, SLAs, and objectives with measurable contribution towards the achievement of immediate and short-term results for the team and Client Operations organization.
• Engage and lead in all phases of Incident, Problem and Change Management.
• Establish and communicate organization and team goals that support and advance team and organization objectives; establish metrics or other performance measures to track progress, accomplishments, and opportunities.
• Understand and explain policies, best practices, and organizational procedures within immediate area of responsibility to key stakeholders within and outside of the team.
• Identify, propose, and lead process improvement initiatives; participate and provide input on strategic initiatives at the organization and team level.
• Deliver consistent and timely training, guidance, and feedback to encourage and promote employee success and growth through regular developmental conversations and identification of developmental opportunities.

Role requirements:

• Information Technology Service Management experience:
  • Incident Management
  • Change Management
  • Problem Management
• Strong communication / presentation skills
• Experience leading IT professionals with experience in Windows, Linux, Active Directory, Networking, VMWare, Security, etc.
• Customer support/service experience
• BMC Remedy Service Management
• Project Management expertise
• Application Management experience
• Healthcare IT experience a plus
• Due to the clients you will be assigned, this position requires you to be a U.S. citizen in order to get a Federal Security Clearance
• Willing to work overtime or irregular hours as needed and allowed by local regulations to support on-call

Responsibilities include:

• Manage a team of System Analysts/System Architects supporting the performance, security, and overall domain operation of hosted client EHR information systems.
• Lead and direct the team’s strategy to achieve operational or functional targets, SLAs, and objectives with measurable contribution towards the achievement of immediate and short-term results for the team and Client Operations organization.
• Engage and lead in all phases of Incident, Problem and Change Management.
• Establish and communicate organization and team goals that support and advance team and organization objectives; establish metrics or other performance measures to track progress, accomplishments, and opportunities.
• Understand and explain policies, best practices, and organizational procedures within immediate area of responsibility to key stakeholders within and outside of the team.
• Identify, propose, and lead process improvement initiatives; participate and provide input on strategic initiatives at the organization and team level.
• Deliver consistent and timely training, guidance, and feedback to encourage and promote employee success and growth through regular developmental conversations and identification of developmental opportunities.

Role requirements:

• Information Technology Service Management experience:
  • Incident Management
  • Change Management
  • Problem Management
• Strong communication / presentation skills
• Experience leading IT professionals with experience in Windows, Linux, Active Directory, Networking, VMWare, Security, etc.
• Customer support/service experience
• BMC Remedy Service Management
• Project Management expertise
• Application Management experience
• Healthcare IT experience a plus
• Due to the clients you will be assigned, this position requires you to be a U.S. citizen in order to get a Federal Security Clearance
• Willing to work overtime or irregular hours as needed and allowed by local regulations to support on-call