Job description

***Sign on bonus: $1,000 - $300 after 30 days, $300 after 60 days and $400 after 90 days of Employment***

WHO WE ARE

Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.

An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests.

As we continue to expand our operations, consider starting a career with a company made up of over 500 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.

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JOB DESCRIPTION SUMMARY

The Guest Services Agent will deliver outstanding customer service to our owners and guests. This position is responsible for upholding SDC Property’s standards and practices. They are to provide meaningful and positive interactions with guests from the phone, during check-in, throughout the duration of the stay and finally to the conclusion during the check-out process.

DUTIES AND RESPONSIBILITIES

• Participate in daily operations of the Front Desk, including but not limited to the front desk check list, answering phone calls, checking guests in and out, and creating positive and helpful interactions with our owners and guest.
• Know the general roles and responsibilities of corporate departments, manager and directors.
• Support our “guest service approach” by ensuring guests are called from the wait list for early check-in as soon as possible.
• Follow all ADA rules as they pertain to Service Animals.
• Provide detailed work orders through HotSOS along with exceptional follow-up to all guests requiring this service.
• Ensure safety and security for all of our guests and owners.
• Ensure all cash is secure at the front desk.
• Ensure package handling and check requests are done following proper procedures.
• Have knowledge of the RCI and II exchange process, ownership, inventory and rental types to include 3rd party intermediaries along with booking rules and processes in order to better assist our guest and owners.
• Provide constant communication with the marketing team with regards to tour guests experiencing any issues.
• Have complete understanding of Golf privileges.
• Communicate clearly and precisely with both owners/guests and interdepartmentally.
• Be informative and suggestive with good local area knowledge and general information about our properties.
• Accurately check in guests and provide them with a positive start to their vacation experience.
• Post payments to guest folios, ensuring that the guests have paid for their stay prior to checking in, that all assessment dues are collected and obtain appropriate authorizations for incidentals.
• Give a professional and warm farewell to our guests.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• High School Diploma or GED
• Neat clean appearance, warm, welcoming, friendly and outgoing personality.
• Good Computer skills including Microsoft Office, Microsoft Excel, email, and general computer skills.
• Verbal and written communication skills for interaction with owners, guests, vendors, employees, and the general public, using tact and poise.
• Follows directions with accuracy and positive attitude.
• On time for scheduled shifts and always shows up for work.

BENEFITS

• Weekly Pay and Direct Deposit
• Health Insurance (Medical/Vision/Dental)
• Company-Paid Life Insurance
• Paid Time Off (PTO) Program
• Paid Vacation and Holiday Pay
• 401 (K) Retirement Plan with a Company Match (based on eligibility)
• Employee Wellness Programs, including Employee Health Fairs and RALLY.
• Fitness Center Reimbursement
• Ongoing Professional Development Opportunities
• Employee Family & Friends Discounted Stays
• Various Employee Discounts (Local Businesses and National Retailers)
• Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
• Company-Supplied Uniforms and Equipment (Applicable Positions)
• Flexible Work Schedules

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Hilton Head Island, SC 29928: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Would you be available to work 3pm-11pm shifts?

Experience:

• Front desk: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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