Job description

Principle Responsibilities & Position Purpose:
Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Responsible for the total front office operation: Acts as Manager on Duty, responds to guests requests, represents hotel in the late evening and early morning hours, maintains thorough communication with management staff. Understands and implements the mission statement, values, and culture at all time.

Pre-Requisites (Requirements):

• 1+ years of experience in a branded, quality hotel preferred
• High School diploma or equivalent of same. Associate’s or Bachelor’s Degree preferred
• Experience in accounting, is preferred
• Must display professionalism and have characteristics of honesty and trustworthiness
• Must have excellent attendance and punctuality

Work Environment & Context:

• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to stand for eight hours, bend, stretch, and reach
• Long hours sometimes required. Work schedule varies and may include occasionally working on

Holidays, weekends, and evenings

• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
• Where applicable, follow approved laundry procedures; ensure understanding of operation of washers and dryers. -Assist with folding linen according to proper standards.

Required Knowledge, Skills, and Abilities:
Knowledgeable in:

• Manager on Duty Functions
• Cash and credit card handling, balancing charges
• Safety and security measures
• Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts.
• Frequent Stay Program
• Reservations procedures including cancellations and “walking” guest.
• Phone etiquette and answering procedures, be able to answer inquires of shopping, dining,

entertainment and travel directions.

• Daily hotel operations, check daily events, bulletin boards, and be up to date on changes, new

procedures and events.

Skills:

• Computer literate to thoroughly operate property management system: post charges, compute bills,

collect payment, and make change

Abilities:

• Multi task, detail oriented, remain service centric
• Communicate with guests, co-workers, receiving and transmitting mail, phone and written messages and relay pertinent information using log books
• Assist with guest issues with professionalism maintaining hospitable attitude.

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