Job description

Position Summary:

· Responsible for maintaining the quality of guest services provided by the department.

· Manages front office operations including reservations, check-in and check-out services, PBX operations, departmental accounting, to include Direct Billing Procedures/Collections and financial transactions to optimize guest services/satisfaction and operation efficiency.

· Maintains data on future room occupancy, setting up a filing system for correspondence, screening reservation requests and maintaining a liaison with Sales, Housekeeping and Maintenance.

· Enforces policies, procedures, training and standards for the hotel.

Responsibilities include but are not limited to:

· Will meet or exceed all relevant performances standards which include quality of work, productivity, technical knowledge, communication, teamwork, leadership, project management skills and standards of conduct.

· Actively participate, train and display hands-on approach in leadership in the areas of Front Desk.

· Manage occupancy forecast and rooms inventory.

· Ensure rate discrepancies are taken care of immediately.

· Maintain labor costs for Front Office, reservations, and drivers/bell persons.

· Deal efficiently with customer complaints regarding rooms or other functional areas of the hotel.

· See that special arrangements are carried out as requested by the customers.

· Ensure good public relations throughout the front desk operations. See that all staff is correctly and neatly uniformed.

· Ensure a congenial atmosphere in which employees can perform to the best of their ability. Maintain maximum occupancy and average daily rates. Deliver weekly, monthly, and yearly reports accurately and promptly, i.e. no shows, billing, forecasting, budget labor, denials reports etc.

· Ensures that the guest service personnel complies with company policies and procedures. Keep abreast of all in-house and area functions, thus enabling the staff to be able to answer guest in inquires both quickly and knowledgeably. Ensure all guest needs are met both promptly and to the guest’s complete satisfaction.

Job Requirements:

· Communication: Excellent consultative skills with high degree of diplomacy. Must display strong written and oral communication skills.

· Leadership: Strong motivator with proven people management skills and excellent interpersonal skills. Ability to execute strategic direction for the company and influence others in support of that strategy. Ability to direct multiple projects simultaneously.

· Problem Solving: Ability to assess any given situation, taking into account cost, time management, company resources and company integrity to make strong and valuable decisions. Initiative to ensure timely and efficient response to owners/managers request for assistance.

· Creativity: Ability to be innovative and identify opportunities for improvement and problem resolution in a diverse and complex business environment.

· Physical: Must be able to lift up to but not limited to 20 lbs.'
'
Work Remotely

• No

Job Type: Full-time

Pay: $42,000.00 - $52,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 3 years (Preferred)

Work Location: In person

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.