Job description

Job description

Job Summary:

The Front Desk Supervisor is responsible for all front desk duties while providing attentive, courteous and efficient service to all guests prior to arrival as well as throughout their stay.

Required shifts - Must have open availability including weekends

QUALIFICATIONS:

• At least 1 to 2 years of in a hotel or a related field required. High School diploma or equivalent required.
• Previous supervisory responsibility required.
• Must have a valid driver's license for the applicable state.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
• Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
• Must have open availability.

RESPONSIBILITIES:

• Approach all encounters with guests and associates in a friendly service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Set the standard for guest relations at the Front Desk.
• Obtain all necessary information when taking room reservations.
• Monitor all V.I.P. and special guest requests.
• Review Pass On Log daily.
• Fully comprehend and execute all relevant phases of the front desk computer system.
• Be aware of all rates packages and promotions currently underway.
• Be familiar with all in-house groups.
• Follow and enforce all Marriott and Aimbridge Hospitality hotel credit policies.
• Be able to perform all duties of Guest Services Agent and work shifts at the front desk.
• Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates be the team leader).
• Have knowledge of and assist in all emergency procedures as required.
• Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.
• Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
• Ensure that associates are at all times attentive friendly helpful and courteous to all guests, managers and all other associates.
• Answer all guest inquiries in a timely and professional nature.
• Be involved in departmental meeting planning and execution.
• Perform any other duty as required by management.
• Assist in training of new hires and current associates on a regular basis.
• Attend meetings as required by management.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) Matching
• Dental Insurance
• Employee Discount
• Health Insurance
• Vision Insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night Shift
• Weekends

Experience:

• Customer Service: 1 year (Required)

Education:

• High school or equivalent (Preferred)

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overnight shift
• Weekend availability

Ability to commute/relocate:

• Normal, IL 61761: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to submit to a background check which is required?

Experience:

• Hotel experience: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Supervisor: 1 year (Preferred)

Work Location: In person

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