We are looking for Hospitality Superstars to be considered for the Front Desk Concierge Associate career opportunity in our luxury high rises in Downtown Nashville, TN.

Stratton Amenities is a full-service concierge company providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients.

Shifts Available:

• Full-Time 3PM-11PM
• Part-time Weekends
• Floaters
• Overnight

Knowledge and Skills Required:

• Extensive hospitality background
• Successful track record in Guest Service Excellence
• Accustomed to fast paced environments
• Clear understanding of luxury customer service excellence
• Clear understanding on anticipating residents' and guests' needs
• Excellent written and oral communication
• Polite and professional conduct, excellent interpersonal skills
• A proactive attitude (must take initiative) with an ability to effectively and creatively solve problems
• Passionate about providing excellent customer service at all times
• Mature approach, dedicated, and committed with a strong drive; independent
• Excellent organizational skills
• Background in customer service, guest services, hospitality or retail
• Fast learner who always strives to deliver above and beyond the residents’ expectations
• Confident, with the ability to prioritize and meet deadlines working under pressure
• Must be able to work weekends

Main Responsibilities:

• Greet and direct residents and visitors with a pleasant attitude
• Exceed residents' and guests' expectations by providing anticipatory service
• Cultivate and retain cohesive relationships with residents, vendors and contractors
• Maintain confidentiality of residents
• Professional telephone etiquette and message delivery
• Accurately log guest packages, ensure timely delivery and perform package inventory audits
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
• Monitor access throughout the shift and ensures authorized resident and guest use only
• Cautions residents or guests behaving in an unsafe manner
• Perform all other duties as assigned

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion is essential to making connections in a culture of service.