FRONT DESK
Job description
This position is responsible for greeting, registering and orienting guests to THE HERSHEY Lodge & Convention Center.
This is a part- time year round position. The working schedule for this position may include days, evenings, weekends, and holidays based on operational needs.
Job Duties:
- Greeting guests upon their arrival
- Registering guests and confirming room rates
- Providing information about the Lodge and other attractions within the company and the area
- Maintaining an accurate count of room status and availability
- Reserving guest rooms in accordance with special requests
- Processing guest room charges
- Receiving payments on accounts
- Balancing receipts at the end of each shift; answering telephones; and handling guest questions/concerns/complaints.
Basic Qualifications:
- Must be at least 18 years of age or older.
Additional Qualifications:
- Proven guest relations, problem solving and organizational skills.
- Ability to work with computerized front office systems, file, compute figures and handle cash with a high degree of accuracy.
- Professional image representative of property image.
Working Conditions:
- Ability to work in hectic, fast-paced environment.
- Physical requirements include standing (up to 100% of the shift), hearing, speaking, performing detailed work at close distances; and finger dexterity.
- Ability to work a flexible eight-hour shift between the hours of 7:00 a.m. and 11:00 p.m., including weekends and holidays.
- Working schedule will include 32-40 hours per week.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment & Resorts is an Equal Opportunity Employer
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