Job description

Are you a self motivated person looking for an opportunity to grown within the company? Are you detail oriented and dependable? Do you enjoy being around people and helping people? If so, look no further. Here at the Springhill Suites we seek to provide the highest quality of service to our guests at all times. We work as a team and we cross train in all departments so that you are knowledgeable about each department and you can always assist the team, regardless of the task. We are looking for those who are seeking a career, not just a job or a paycheck. The hiring and trianing process is extensive, so you must be 100% committed to put in the work.

The Front Desk Associate is responsible for, but not limited to:

• Provide the highest quality of service to the customer at all times.
• Provide exceptional service to all guests during check-in/check-out and during their stay to ensure that their experience exceeds our guest's expectations.
• Manages and Resolves all guest complaints in a professional and courteous manner.
• Maintain guest privacy.
• Maintains an inventory of vacancies, reservations and room assignments.
• Communicates with Housekeeping on a regular basis to notify housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows daily activities and meetings taking place in the hotel.
• Communicates clearly on the telephone.
• Reports any unusual occurrences or requests to the GM and AGM
• Keep lobby and desk area clean and presentable and interact with guests in lobby
• Have a thorough knowledge of emergency and security procedures.
• Know how to clean guest rooms and hotel lobby to meet Marriott's standards.
• Clean back office area as requested by management.
• Open and close shift, make cash drops.
• Ensure all credit cards, cash and change funds are balanced throughout each shift.
• Inform management of any guests or systems related complaints or problems.
• Communicate with incoming staff and management by logging pertinent information in the pass on log.
• Keep maintenance informed of all maintenance needs.
• Pass on guest lost and found inquiries to management or Guest Room Supervisor.
• Must wear proper uniform and name tag at all times in accordance with the Standards of Appearance.
• Performs ALL other duties as assigned.

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Middle River, MD 21220: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have reliable transportation? Do you have your own car?

Education:

• Bachelor's (Preferred)

Experience:

• Hotel experience: 1 year (Required)

Security clearance:

• Confidential (Preferred)

Work Location: One location

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.