Job description

Medina School of Music is hiring a full-time Front Desk Manager

We are seeking an energetic, enthusiastic, customer-service oriented, and computer literate individual to lead our administrative staff. We are a large private music school which is student-centered and community focussed. Room for advancement in the future for the right person who is looking to be a part of a locally owned business that is making a difference in the community.

If you love people, if you love kids, if you have a passion for doing a good job then this is the job for you.

This is a newly added position to serve our growing enrollment.

Pay: Full time non exempt hourly $22.00/hour.

This individual will be willing to go above and beyond for our clients, because we care about the work we are doing to serve the community.

Room for advancement to management positions.

We offer 100% company paid vision, dental and life insurance benefits.

No music or music education experience is required, however, a love of the arts is a plus!

Must be able to work evenings and weekends.

Schedule:

• Monday 12-8PM
• Tuesday 12-8PM
• Wednesday: 12-8PM
• Thursday: 12-8PM
• Friday: 9AM-3PM
• Saturdays - one per month

Job duties:

• Answering phones (We're looking for the GOLDEN VOICE, that sounds amazing on the phone with a great tone and excitement for our customers).
• Sales! If you hate sales, please do not apply. Selling our school on the phone to potential clients is one of the most important parts of this position.
• An ability to sell themselves as well as our services. Looking for someone with a great personality that is an outgoing people person.
• Managing the client experience and addressing concerns professionally
• Enforce the school policies
• Registering clients
• Processing paperwork
• Cleaning
• Organization
• Communicating with instructors, staff, and clients.
• Selling minimal retail / supplies at the desk.
• Interacting with customers
• Giving customer support
• Ability to do basic math tasks such as assisting with payment audits and assisting with QuickBooks, etc.

Ideal traits:

• People person
• Great memory (forgetful types need not apply)
• Good with Google products and technology
• Great phone skills
• Ability to work alone
• Ability to multi task and keep up with lots of details
• Manage a fast paced environment

Benefits:

We offer 100% company paid vision, dental and life insurance benefits.

Paid Time Off (PTO) - Two Weeks (80 Hours)

Profit sharing bonuses

Free Music Lesson Tuition

To apply please include your resume.

No phone calls or drop ins please

We will have a 3 round interview process.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Work Location: In person

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