Job description
Every employee of Pine Hills Golf & Supper Club is expected to greet and service our customers in a friendly, respectful manner and create a warm, fun atmosphere so that our customers feel welcome and enjoy visiting our establishment. Pine Hills Golf & Supper Club strives to provide a positive team environment where everyone contributes.
GENERAL RESPONSIBILITIES:
Perform all the tasks required to provide service to the guests in the dining areas including taking and filling food and drink orders, providing refills, answering questions, delivering food, bussing tables, etc.
DUTIES:
- Provide prompt, efficient, and courteous service to guests. Greet guests positively, treating each person as an individual and in a professional manner.
- Take food and beverage orders in a prompt, courteous manner.
- Maintain current knowledge of daily menus and prices.
- Notify guests of food specials, prices, and portions of food items.
- Accommodate special seating requests and needs, whenever possible.
- Monitor guest needs on a continual basis ensuring all requests are promptly fulfilled.
- Compute bills, accept payment and receive revenue.
- Clear items from tables, clean up spills and help with other kitchen duties.
- Perform duties on checklist at start and end of work shift.
- Serve different group sizes, from small sit-down groups to large golf tournaments, banquets, or weddings.
- Be knowledgeable of the facility, as location of restrooms and telephones, hours of operations, etc. and be able to efficiently handle quest inquiries.
- Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by immediate supervisor.
- Must adhere to all established rules, regulations, procedures, and policies of Pine Hills Golf & Supper Club and the Stockbridge-Munsee Community.
- Maintain a safe and clean environment for guests and fellow associates.
- Must participate in employee random drug testing program.
- Must be able to work with a variety of people with diverse personalities.
- Must attend all meetings and training, as assigned.
- Must wear the approved departmental uniform.
- Must be reliable and prompt when reporting to work.
- Must maintain compliance with all workplace policies, procedures, ordinances, laws and other communicated expectations, including but not limited to: Employment Manual, Department Procedures, memos and other communication from supervisory personnel.
- Report any guest complaints or concerns to immediate supervisor for resolution.
- Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance.
- Perform as a team member and assist fellow associates to ensure a smooth operation.
- Prioritize and handle multiple tasks simultaneously.
- Complete other duties as assigned by immediate supervisor.
- The above duties and responsibilities are not an all-inclusive list, but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.
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