Healthcare Services Group (HCSG) is currently seeking to fill the position of Field Support Specialist to join our growing Corporate Team in Bensalem, PA!

This hybrid position reports to the Corporate Dining Manager and collaborates with other corporate office team personnel, field-based operators as well as numerous vendor/supplier partners. The Field Support Specialist provides a wide range of support to our field-based operations team across a national footprint. The expectation is that this individual will act as a liaison between the field operations team and our vendor partners in resolving issues in a timely manner, ensuring operator satisfaction along with supplier continuity and performance. The position requires the ability to understand and manage information across multiple programs in a fast-paced, time sensitive environment.

• Receives, reviews and responds to a high volume of internal service calls and helpdesk emails and gathers information to help resolve issues
• Assists in the assignment of program suppliers to new/transitioned business.
• Provides direction to the procurement platform team regarding order guide assignments
• Works closely with the vendor activation team and vendors to escalate and resolve open items
• Helps identify and resolve vendor supply, product, and service issues related challenges in accordance with established business rules
• Contacts field operations team members and vendors to gather or provide information and direction
• Fosters business rule and dining program compliance in interactions with internal and external customers; provides education resources as appropriate
• Assists in overseeing vendor performance and relationships at a local, regional and national level
• Supports in maintaining on-going relationships with approved vendors and suppliers
• Supports vendor set-up and integration activities for new client on-boarding
• Prepares routine weekly and monthly reports summarizing service level trends and corrective actions
• Provides continuous process improvement recommendations to improve overall client and customer satisfaction
• Creates and continually updates internal vendor resource materials for the dining intranet site
• Creates and/or compiles ad hoc reports completely, accurately and in good form
• Compiles and reports relevant vendor performance KPIs on a monthly basis
• Serves as a valued team member on cross-departmental collaboration projects and initiatives related to supply chain
• Additional duties as assigned

• Bachelors Degree in business administration or relevant equivalent experience
• 2 to 3 years customer service experience in the foodservice or hospitality industry preferred
• Experience presenting and interfacing with customers and internal stakeholders
• Proficient with Microsoft Office Suite applications; expertise in Excel a plus
• Solid problem solving skills; ability to think quickly, critically and strategically
• Self- motivated with the ability to work independently and adjust priorities to meet deadlines
• High level interpersonal, written and speaking skills to communicate and interact effectively with colleagues, vendors and other stakeholders
• Active listening skills with ability to interpret information and garner feedback to ensure clear communication of information
• Willingness to continually develop and maintain healthcare industry knowledge

• Must be able to see and hear
• Must be able to stand and sit for extended periods of time
• Must be able to speak, read and write English to communicate effectively with partners

• Training - We take the development of our associates very seriously. Our promotions-from-within philosophy opens the door to a stimulating and robust career with HCSG!
• Employee Assistance Programs - FREE access for employees and their families for health, financial, and family services to support our employees' welfare and mental and physical health.
• Employee Recognition Programs - We strive to recognize employees who live out our Company Purpose and are committed to #GoingBeyond!
• Going Beyond Assistance Fund - A 501(c)(3) nonprofit formed by HCSG to serve as a charitable employer-sponsored disaster relief organization to provide emergency, hardship, and disaster assistance, to HCSG employees and their dependents or family members.
• Paid - Holidays and Vacation.
• Employee Stock Purchase Plan - Investment opportunity available to all eligible employees after two years of service.
• Benefits - FREE Telemedicine and Prescription Discount Program and an array of medical, dental, vision, and other supplemental health plans.