Field Service Engineer II - Life Sciences
Full Time
Berkeley, CA 94707
$70,500 - $109,300 a year
Posted
Job description
Donaldson is committed to solving the world’s most complex filtration challenges. Employing innovation and breakthrough solutions, we are advancing filtration for a cleaner world. We look for the best people to help us succeed, offering opportunities to learn, effect change, and make meaningful contributions at work and in our communities. This is a place where you can make a world of difference.
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Solaris Biotechnology designs and manufactures bioprocessing equipment, including bioreactors, fermenters, and tangential flow filtration (TFF) systems for use in food and beverage, biotechnology, and other life sciences markets.
One example where biotechnology is increasingly used is in the production of alternative proteins, such as artificial meats and plant-based meat substitutes. The bioreactors and fermenters offered by Solaris are used in complex processes that ultimately create these animal-free protein sources. Solaris products are also used in the production of food ingredients, such as flavors, aroma, food additives and an array of other high valued-enhanced products.
The company was founded in 2002 and is based in Porto Mantovano, Italy, with a showroom in Berkeley, California and Cambridge, MA. Its high-tech products are sold through distributors and used for academic and commercial research and development, and pilot and commercial scale manufacturing across a range of industries, including pharma, food and beverage, nutraceutical, cosmeceutical, chemical, agricultural, bioplastics and biofuels.
We are looking for Field Service Engineer II - LSSA - Bioprocess equipment. The purpose of this role is to perform installation, operator training, preventative maintenance, testing, inspection, troubleshooting, adjustments, calibrations, alignments, and part replacement of our products. Solid hands-on skills, excellent understanding of Bioprocess equipment’s, passion, and motivation to work within a dynamic, hard-working team is required.
Role Responsibilities:
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Coordinate with customer for site and utilities readiness to carry out installation and commissioning of bioprocessing units.
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Responsible for Attending Customer complaints.
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Responsible for product troubleshooting, customer complaints / maintenance & maintain service calls history.
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Responsible for costing and quoting of maintenance contracts/offers to customers with assistance from management team.
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In-house testing of equipment’s
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Support to Projects team for electrical and site inputs
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Good understanding of wiring diagrams / electrical drawings / P&I diagrams
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Field service and installation Experience.
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Good knowledge on Electrical Panels and instrumentation
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Instruct customers on equipment operation, care, and maintenance
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Represents the company in Field Service and Technical matters. To instill and maintain high standards of installation service towards the objective of complete
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Customer satisfaction
Minimum Qualifications:
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Bachelor’s degree (or equivalent) in a Lifesciences/Bioengineering field
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5+ years of field service and maintenance experience of Bioprocess equipment’s
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Testing, Supervision, installation, commissioning, and trouble- shooting.
Preferred Qualifications:
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Exceptional customer service skills
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Strong problem solving and analytical skills
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Ability to work under pressure and prioritize tasks
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Influence customer on site requirements
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Clear communication
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Diplomatic approach to solve field issues
Travel:
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Flexibility and willingness to travel inside sales region- mainly Bay area (~50 – 60 % of time)
Salary Range:
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CA Annual Salary Range is $70,500 to $109,300.
Actual salaries will vary based on several factors including, but not limited to applicable work experience, training, education, performance, and work location.
Key words: Field Service Engineer, Life Sciences, Bioengineering, Equipment Installation
Come make a World of Difference!
Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.
Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
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