The Position

Location: St Louis, Missouri.

Territory: St. Louis, MO Metro Area. The person selected for this role must reside within 50 miles of St. Louis, MO.

This is an exciting time to join Roche Support Network. If you are passionate for problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

Why a Field Engineering Specialist with Roche:

• Amazing benefits

• Annual bonus and merit increases

• Company car

• Great growth opportunities

• Ability to work independently and part of a high performing team

The Opportunity:

The Roche Support Network group is committed to providing industry-defining support to its customers. As a Field Engineering Specialist, you will have the opportunity to travel and demonstrate your expertise as a technical repair and/or installation specialist for Roche assigned product lines, and provide valued service to your laboratory customers in an assigned territory.

• Provides routine technical support to customers on operational and maintenance aspects of system equipment.

• Performs on-site service, repair and/or installation of company products - This may include any aspect of field support and is not limited to mechanical/system hardware and software, networking/wireless networking.

• Serves as customer contact on routine technical and service related problems.

• Schedules and performs preventative maintenance per department policy.

• Monitors customer equipment performance and is able to respond and resolve most routine issues.

• Diagnoses mechanical, hardware, software and system failure, using established procedures.

• Determines most cost effective repair/resolution to minimize customer downtime.

• Provides analysis, feedback and recommendations on product failure trends and service ability issues.

• Is responsible for ensuring and maximizing customer satisfaction with Roche equipment and related products.

• Manages customer accounts at a level that promotes goodwill, confidence and credibility in order to exceed customer expectations in terms of product, service, and support quality.

• Identifies revenue generating and cost saving opportunities, implements the Roche Diagnostics service agreement policy, and seeks out opportunities to market service contracts to existing customers.

Who You Are:

• High school diploma and 2 years of technical school or equivalent military training or equivalent work experience

• 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking or a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking

• Successfully training or certification as defined by RD Services Leadership and policy

• Ability to travel, including some overnight travel, is required

This position is not eligible for relocation benefits.

#LI-CG2

#LI-Remote

Genentech is an equal opportunity employer, and we embrace the increasingly diverse world around us. Genentech prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin or ancestry, age, disability, marital status and veteran status.

Genentech requires all new hires to be fully vaccinated against COVID-19 as of their start date. This requirement is a condition of employment at Genentech, and it applies regardless of whether the position is located at a Genentech campus or is fully remote. If you are unable to receive the vaccine due to a disability or serious medical condition, or because it is prohibited as a result of your sincerely held religious beliefs, you will have an opportunity to request a reasonable accommodation.