Job description
Overview:
Department Overview:
Experience working in a practice or similar healthcare environment is preferred but not required. Responsibilities & Requirements:
Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.
Department Overview:
Support an easy seamless transition of practice applications and office processes to Epic. Serves as primary point of contact on Epic implementation and optimization/ follow up for physician practices, and other members of information systems. Works with Support Specialist II on implementation processes. Provides at the elbow support during and after Epic Implementation. Receives and resolves issues through service desk tickets. The primary point of contact for the practice to Information Systems.
Experience working in a practice or similar healthcare environment is preferred but not required.
Responsibilities
The Epic Ambulatory Support Specialist I position duties include, but are not limited to the following:
- Support an easy, seamless transition of practice applications and office processes to Epic.
- Serves as primary point of contact on Epic implementation and optimization assisted by Epic Ambulatory Support Specialist II.
- Primary point of contact for Electronic Medical Record IS related issues to the physician practices.
- Communicates project schedules and timelines to practices (Implementation process) assisted by Epic Ambulatory Support Specialist II.
- Provides at the elbow support during and after Epic implementation.
- Receives and resolves issues through service desk tickets.
Requirements/preferences
- High School Diploma
- Experience working in a physician practice or similar healthcare environment is preferred
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