ARGO is a leading provider of software and analytics solutions for both the financial services and healthcare industries. ARGO transforms business processes for financial service providers and healthcare organizations using proven business models and software innovation informed by real customer challenges, breakthrough technology, and rich analytics.

The Software Applications Support Engineer position involves working closely with ARGO customers and internal ARGO teams in a consulting and supportive technical role on both an ongoing basis as well as on a project delivery basis. The Engineer will also provide technical recommendations to the customer as well as software installation and version upgrade assistance.

Individuals with software configuration, deployment/installation, and Windows server administration are encouraged to apply.


EDUCATION :

• Bachelor’s degree within Management Information Systems, Computer Science, or Computer Engineering field is preferred

ESSENTIAL DUTIES OF THIS POSITION :

• Supports multi-tier, multi-server, multi-threaded complex applications in various environments
• Installation and configuration of Windows servers
• Manage application configurations, deploy software updates, troubleshoot operating system issues, application issues, and code issues
• Provide software (both ARGO and 3rd party) installation and configuration assistance to customers as well as to internal ARGO teams
• Provide technical support during implementations for large financial institutions, while providing hardware and software recommendations to customers
• Provide assistance during pilot and/or production rollout of ARGO applications
• Diagnose and resolve complex technical issues.
• Develop and manage technical and delivery documentation for both internal and external implementation projects.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :

• 4+ years of experience providing technical support during implementations of enterprise-level software.
• 3+ years of Windows Server Administration including Active Directory, IIS, file sharing, terminal services, etc.
• Relational database experience (Microsoft SQL and/or Oracle)
• Comprehensive understanding of one of more of the following protocols: TCP/IP, SNA (MS Host Integration Server), MQ (Message Queuing), HTTP
• Comprehensive understanding of firewalls, Network load balancers and router technology
• Experience reviewing application generated traces and logs

PREFFERRED ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES :

• Citrix application support
• Experience providing technical support for large financial or healthcare institutions
• Construction and configuration of SQL databases
• Comprehensive knowledge of SQL Statement Syntax
• IT Security
• Able to read programming code; Java exposure.
• PowerShell scripting

ADDITIONAL REQUIREMENTS:
Applicants for U.S. or Canadian based positions with ARGO must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available at this time for ARGO positions.

Pre-employment background screening will be conducted.