Job description

The Company:
AlohaCare is a local, non-profit health plan serving the Medicaid
and Medicare dual eligible population.
We provide comprehensive managed care to qualifying health plan members
through well-established partnerships with quality health care providers and community-governed
health centers. Our mission is to serve individuals and communities in the true
spirit of aloha by ensuring and advocating access to quality health care for
all. This is accomplished with emphasis on prevention and primary care through community
health centers that founded us and continue to guide us as well as with others
that share our commitment. As Hawaii’s third-largest health plan, AlohaCare
offers comprehensive prevention, primary and specialty care coverage in order
to successfully build a healthy Hawaii.

The Company:
AlohaCare employees share a passion for helping Hawaii’s most
underserved communities. This passion
for helping and caring for others is internalized and applied to our employees
through a supportive and positive work environment, healthy work/life balance,
continuous communication and a generous benefits package.

AlohaCare’s leadership empowers and engages its employees through
frequent diversity, recognition, community, and educational events and
programs. AlohaCare has a strong commitment to support Hawaii’s families and
reinforces a healthy work/home balance for its employees. Because AlohaCare
values honesty, respect and trust with both our internal and external
customers, we encourage open-door, two-way communication through daily
interactions, employee events and quarterly all-staff meetings. AlohaCare’s
comprehensive benefits package includes low cost medical, dental, drug and
vision insurance, PTO program, 401k employer contribution, referral bonus and
pretax transportation and parking program.

These employee-focused efforts contribute to a friendly,
team-oriented culture which is positively reflected into the communities we
serve.

The

Opportunity:
The Documentation and Training Specialist is responsible for
creating and developing various types of training, including business
processes, user guides, eLearning modules, or cheat sheets for internal/
external customers. The DTS is also responsible for updating all documents
related to software releases and/or process changes and communicating the
changes. Where needed, the DTS is responsible for facilitating and delivering
training to internal customers on various software packages. This position requires
close attention to detail and proficiency in Microsoft Office.

Primary Duties and Responsibilities:
Foster collaborative relationships with
internal customersWork directly with Subject Matter Experts
(SMEs) to define training/documentation requirements, collect feedback on
drafts, and publish final documents/eLearning videos.Assist in organizing a document repository –
storing, archiving and updating materialsFacilitate on-site and/or web based training
sessions for internal customers.Ensure content is written in a way that is
easy to understand, and has a consistent voice.Ensure all documentation and training adhere
to high quality standards and meet regulatory expectations.Availability for weekend or extra hours work
during project implementation or whenever necessary to accomplish tasks.Other related duties as may be assigned by the
CIO or an IT manager.Responsible to
maintain AlohaCare’s confidential information in accordance with AlohaCare
policies, and state and federal laws, rules and regulations regarding
confidentiality. Employees have access to AlohaCare data based on the
data classification assigned to this job title.

Requirements:
High school diploma or equivalentMinimum of 2 years of training or
documentation experienceDemonstrated ability to write business
correspondenceDemonstrated ability to deliver clear, concise,
and effective trainingDemonstrated ability to work with a diverse
group of employees and managers and have excellent people skillsStrong communication skills Strong organization skills Able to work efficiently and independentlyAble to multi-taskIntermediate skill using Microsoft Programs;

Word, Excel, Outlook, and PowerPoint. Preferred Requirements:
Bachelor’s Degree: Business Administration, Journalism,
English or related fieldTechnical Writing skillsPrevious experience with eLearning course
development using Adobe CaptivatePrevious experience with Medicare/Medicaid
program(s) desirablePrevious experience with QNXT is highly
desirablePrevious experience with Guiding Care or any
other Care Management software system is highly desirable

Mental, Physical and Environmental

Demands:
Sedentary Work: Exerting up to 20 pounds of force occasionally and/or a
negligible amount of force frequently or constantly to lift, carry, push, pull,
or otherwise move objects. Sedentary work involves sitting most of the time,
but may involve walking or standing for brief periods of time. Inside working conditions No environmental hazards Requires operation of general office equipment to include PC

Salary Range: $50,000 - $64,000 annually

AlohaCare is committed to providing equal employment opportunity
to all applicants in accordance with sound practices and federal and state
laws. Our policy prohibits
discrimination and harassment because of race, color, religion, sex (including
gender identity or expression), pregnancy, age, national origin, ancestry,
marital status, arrest and court record, disability, genetic information,
sexual orientation, domestic or sexual violence victim status, credit history,
citizenship status, military/veterans status, or other characteristics
protected under applicable state and federal laws, regulations, and/or
executive orders.

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