Job description

This is a unique opportunity to gain hands-on customer service and dispatching experience in a dynamic environment. This critical role supports the entire Operations team by assuring the technicians know where they are going for their appointments and what work they are going to complete when they get there. This position will report to the Scheduling Supervisor.

This position is an in-person role in Farmers Branch, TX

Essential Job Duties:

• Establish and maintain an effective working relationship with new & existing customers through a high degree of professionalism and excellent interpersonal/communication skills.
• Daily duties include heavy phone activity and computer use.
• Field staff requests/inquiries regarding general issues.
• Receive incoming calls and create work orders.
• Manage timely responses to customers' calls and inquiries.
• Plan, forecast, schedule and communicate service calls with customers and technicians.
• Maintain an extremely well-organized calendar.
• Other duties and additional responsibilities as directed, depending upon interest and capacity.

Education & Experience:

• High school degree (Or GED equivalent).
• 1 to 2 years of relevant experience.

Knowledge/Skills/Abilities:

• Superior organizational skills with attention to detail.
• Ability to multi-task and prioritize daily activities to meet competing deadlines.
• Experience in QuickBooks and a high level of proficiency in all MS Office Applications.
• Strong, positive interpersonal skills and excellent written and oral communication skills.
• Ability to maintain strict confidentiality.

Essential Physical Demands/Work Environment:

• The employee must occasionally lift up to 50 pounds.
• The employees must move about the office to access office equipment and supplies on a daily basis.
• This job operates in a professional office environment.
• The noise level is moderate.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Preferred Experience:

• Bachelor's Degree or automotive industry experience.
• Bilingual.

Benefits:

• Vacation & Paid Holidays
• Paid Parental Leave
• $5,000 Tuition Assistance
• Medical, Dental & Vision Insurance plans
• Company Paid Basic Life Insurance
• 401(k) Retirement Plan w/ Match

Pay:

$17-$20/hour

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Automotive knowledge: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Dispatching: 1 year (Preferred)

Work Location: In person

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