What you get to do:

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  Provide strategic leadership and goal setting for a multi-faceted operations department including guest arrival, rides and attractions and park quality
• Lead guest satisfaction efforts by constant evaluation and implementation of positive changes from guest feedback from a variety of sources including guest comments and guest satisfaction research
• Responsible for actively pursuing global theme park industry trends for evaluation and consideration while generating thought provoking product ideas, concepts, and processes focusing on unique experiences for our guests
• Responsible for meeting operations budget and revenue targets and maintaining financial compliance
• Responsible for all park operations functions to include Guest Arrival (Traffic, Parking, Trams, Front Gate, and Guest Relations), Rides & Attractions, and Park Quality departments as well as show house operations and special events
• Serve as a member of Busch Gardens & Adventure Islands’ Extended Senior Leadership Team
• Participate in formulating and administering policies and developing long-range goals and objectives
• Identify and monitor key results and financial performance
• Provide comprehensive oversight and leadership for the park, ensuring the highest level of employee satisfaction, service delivery, and safe working environments
• Determine priorities related to guest satisfaction and safety and monitor guest satisfaction indicators
• Respond to guest comments and act on opportunities for positive change
• Serve as Park Duty Manager ensuring efficient overall operations
• Review analysis of activities, costs, operations, and forecast data to determine progress towards stated goals and objectives
• Perform other duties as assigned

What it takes to succeed:

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  4 years of theme park experience required with at least 3 years of experience with ride operations
• Have experience with the development and operation of large thrill rides
• Strong technical knowledge and experience, specifically in ride operations, ticketing and/or admissions systems
• Demonstrates a high-level business acumen and working knowledge of industry developments and trends
• Ability to effectively collaborate with other departments to execute plans and meet operational objectives
• Solid experience in logistics management and managing high volume guest environments
• Excellent written and verbal communication skills, including public speaking
• Excellent strategic planning and analytical skills
• Possess strong interpersonal skills and willingness to develop relationships with guests, clients, vendors, and employees and professionally represent park at conferences, associations and with alliance partners
• Additional language skills a plus
• Proven experience with managing multi-million-dollar budgets
• Superior leadership and motivational skills
• Have a valid driver’s license and meet SeaWorld Parks and Entertainment driving guidelines
• Be able to lift, push, pull and/or carry up to 45lbs. on an occasional basis
• Position engages in extensive walking and standing throughout entire work shift and climb/ascend extreme heights (if needed/required)
• Be able to work indoors and outdoors, in varying Florida weather, to include extreme heat. Position will be exposed to chemicals, fumes, dust, odors and cold/heat temperature extremes
• Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
• Work a flexible schedule based on business need, to include opening, mid-shift, and closing shifts; nights, weekends, holidays, and must have the ability to report during an emergency situation

Compensation:

• This is a salaried leadership position. Pay is commensurate with experience.