Fiserv is a Fortune 500 company and a global leader in Fintech and payment solutions. We’re always innovating in ways to connect financial institutions, corporations, merchants, small businesses, and consumers to each other – quickly, reliably, and securely. With more than 6 million merchant locations across the world, over 1.4 billion global accounts on file, an average of 12,000 financial transactions every second, and nearly 10,000 financial institution clients, Fiserv moves money and information in a way that moves the world.

**In order to be considered for this position, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future, as it will not be provided for this role.**

Important info about this role:

• We’re better together. This role is fully on-site for the first 90 days and on-site Monday through Thursday after that.

What does a successful Director of UX Design do at Fiserv?
Fiserv is looking for a Director of User Experience Design to join our Bank Solutions team. You’ll work with Product Managers, Technical Development and other UX professionals to lead our user-centered design practice. This is a highly interactive role. We are looking for someone who puts team first by digging into the details, which often requires prioritizing complex technical constraints.

In addition to managing a mature delivery team, you’ll bring knowledge of design best practices, identify research needs in the product roadmap, actively manage and facilitate communications with stakeholders, and be responsible for supporting the ongoing development of our design systems and operations.

This opportunity requires a healthy mix of self-starter, creative visionary, mentor, project manager, and product strategist. Finally, you’ll be joining a seasoned team of individuals that is poised for success. This group is looking for dynamic leader that can drive for results while at the same time build consensus within the Product organization.

What you will do:

• As a user experience professional, we will ask you to scope voice-of-customer research with our partners, analyze insights, shepherd research studies, and provide usability assessments to improve our products

• From concept to commercialization, you will work closely with Product and Development to ensure designs are translated into clean and elegant products that follow best practices for the appropriate platform

• Take responsibility for the quality of the visual design and experience of the Accounts Processing products

• Advocate for the user by challenging constraints when appropriate

• Actively interpret and facilitate specifications and design recommendations from partners and leadership

• Lead design of user interfaces and interactions for new apps and services

• Integrate business constraints into design decisions, maintaining relevance and quality

• Thrive in a fast-paced, agile environment and feel comfortable standing up for design decisions to build consensus

• Help facilitate design thinking initiatives, retrospectives, and critiques by presenting work to key contributors

What you will need to have:

• 7 + years of UX design including experience with one of the following: Design, Information Architecture, Human Factors, or equivalent project/portfolio experience

• 3 + years of UX leadership experience

• Bachelor's Degree required, Master’s degree in design, including one of the following: Design, Information Architecture, Human Factors preferred

• Experience working closely with product managers and product teams and leading design critique, presentations, planning, and coordinating with partners

• Complete UX skillset: workshop facilitation, identifying customer problem statements, problem discovery, solution generation, concept creation, wireframing, testing, synthesis, iteration, prototyping, heuristic evaluation, competitive analysis, customer journey mapping, applying design systems, and producing deliverables for development

• Experience with rapid prototyping and visualization tools such as Axure, Sketch, Invision, Abstract and Adobe Creative Cloud

• Qualified portfolio should reflect an understanding of user center design methodology by highlighting your experience on projects you have guided to delivery; balancing technical constraints with user needs is critical

What would be great to have:

• Self-starter and customer obsessed problem solver

• A strong affinity for organization, prioritization, and task management

• Experience with resources such as product design systems, repositories, and internal communication tools

• General understanding of HTML5, CSS3, and JavaScript and how Web designs are implemented

• Ability to manage multiple projects, collaborating with geographically distributed teams

• Knowledge in mobile, web and native solution design

Travel required:

20% travel