Job description

Wellesley Country Club, sixteen miles from downtown Boston in the beautiful town of Wellesley, MA is searching for a Director of Restaurant Operations for one of the top private clubs in the Northeast. WCC is ranked among the top private golf clubs in the Northeast with its rolling landscapes and grand clubhouse at the center of the Club’s campus. WCC is widely known for its focus on family and its close-knit membership community, for over 110 years.

The Director of Restaurant Operations oversees outlet dining services throughout the club, which includes the 1910 Grille Room, Wellesley Room, Outdoor Patio, Golf Snack Bar, and seasonal Pool Café operation. The DOR also directs the club’s beverage program including but not limited to our WCC Member Wine Locker program. The successful candidate oversees the creation, implementation and execution of all service standards and processes in the dining operation, while providing vibrant and innovative leadership to members, staff, and managers. They are expected to be highly visible and interactive with members and staff.

The Director of Restaurant Operations will play a critical role in the development of a culture of learning and hospitality for the service staff. The DOR will be the driving force in regular staff training and education with an eye towards elevating standards throughout the dining operations to include both service and product offerings.

The DOR must be a proactive and assertive leader in the process of strategic planning and talent acquisition and retention. They must consider evolving trends at the club and in the industry at large. The new DOR should also have a history of success and of recognizing, respecting, and supporting the contributions of members of the team, many of whom have been a part of Wellesley Country Club for years.

CANDIDATE QUALIFICATIONS

• Is a passionate leader with strong credentials and work ethic, and a proven track record of providing premier-level hospitality services.

• Has a verifiable track record of successfully leading and growing a dynamic program and departmental operation including building revenues, controlling costs, and meeting or exceeding planned and budgeted bottom-line objectives.

• Believes relationships are of great importance and is successful at finding solutions for all sides.

• Is a person who can motivate, develop, and share credit with their staff.

• Has a positive attitude; is professional in nature with a high degree of integrity and can handle a fast-paced, high-energy environment among membership and staff.

• Has an intuitive style resulting in a sincere and visibly engaged presence with members, guests, and staff.

• Professional experience leading a successful beverage program as well as knowledge and expertise in wine sales.

• A professional career track record in clubs or related fields; stability and experience in high-volume, highly respected clubs, resorts, hotels, or restaurants.

• Sound knowledge of human resources practices, including wage and hour laws, employment and discharge, equal opportunity employment, OSHA, and the full range of employee benefits.

• Strong verbal and written communications skills. Comfortable speaking in front of a wide variety of groups including staff and board committees.

• Detail-oriented, able to see things needing attention, operations, systems, and facilities expertise.

• Has an energetic and outgoing personality and can demonstrate excellent problem-solving skills.

• Organized and capable of creating standard operating procedures for the team to follow.

• Demonstrate the ability to balance competing priorities in a high-volume, fast-paced environment and demonstrate appropriate time management.

EDUCATION AND/OR EXPERIENCE

• A college degree in Hospitality, Finance, and/or Business Management is desirable but not required.

• Ten years or more working in hospitality with at least five years in a similar position. Club experience preferred.

Job Type: Full-time

Pay: $90,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Evening shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Work Location: One location

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