Job description

Who is Keller Williams Real Estate?

Keller Williams is the world's largest real estate franchise by agent count, closed units, and closed volume, with more than 975 offices and 186,000 associates. The Salt Lake City Market Center has a lively, diverse culture and serves 220 agents. Our mission is to empower our agents and staff to create Careers Worth Having, Business Worth Owning, and Lives Worth Living.

Who are we looking for?

The ideal Director of First Impressions is outgoing, has a positive attitude and strong work ethic, and provides world-class customer service. They understand that our agents are our customers and strive to meet the agents' needs. They will be responsible for the appearance of the Market Center common areas and ensure the office is prepared for business. They will greet everyone with a smile and warmth as they enter the office. They will answer phones and provide assistance to our agents. They will provide support and feedback to the Leadership Team on all matters affecting the productivity and operation of the Market Center.

Essential Duties and responsibilities:

• The agents are our customers - Provide excellent customer service to all agents and guests
• Answer all calls within 3 rings and route them correctly - if someone is at the front, politely excuse yourself to take the call – answering calls is one of the primary functions of the role
• Wear the headset when away from the desk
• Return missed calls within 1 hour during business hours
• Greet all guests in a welcoming manner – notify agents of waiting guests via phone
• Update the quote board and bulletin boards at least weekly
• Keep the front desk space clean and organized
• Straighten and sanitize conference rooms after each use
• Straighten and sanitize the Team Meeting room and Café area daily
• Tidy up the Kitchen daily (wipe and organize counters, clean dishes) – clean out refrigerator every other Friday
• Order supplies as needed – ensure we do not run out of paper, kitchen items, etc.
• Put away all supply orders on the day they are delivered
• Helping to maintain a functional office - ordering supplies, maintaining copiers, troubleshooting basic computer, printer and copier problems, etc.
• Confirming appointments and scheduling conference rooms
• Promote monthly training calendar
• Cultivate and maintain positive relationship with agents
• Post Birthday and New Agent annoucements on social media
• Send the Daily email
• Assist Team Leader and Market Center Administrator with additional projects as requested

Skills required:

• Positive attitude
• Advanced computer skills. MAC and PC
• Excellent verbal and communication skills
• Neat, clean, and professional appearance
• Ability to handle questions and assist in finding solutions
• Great phone and people skills
• Good under pressure in a busy office

Hourly wage is negotiable based on experience and skill

If you match these qualifications and are interested in applying, please respond to this post and include your resume. You will be contacted for an interview if your skills match.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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