Job description
OpenLoop is looking for a Director of Account Management to join our team at our HQ in Des Moines, Iowa. This role will lead the Account Management Team, collaborating closely with the COO, CEO, Sales organization, Customer Success Team and Implementations Group.
About the Role
Responsibilities include, but are not limited to:
- Owner of all work queues and SLA’s across clients
- Understand all in operation integrations and technology in place at partner accounts
- Improve processes at scale in key accounts to streamline operational efficiencies
- Manage account management team and ensure no customer requests are being missed
- Grow utilization in partner accounts
- Understand OpenLoop’s available staffing and tech solutions in place to support scaling the operation in the next phase of growth
- Partner with internal departments to meet client needs
- At times serve as a trusted partner and consultant to clients, helping them find solutions
- Other duties as assigned
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
Our Company Culture
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.
Our Benefits
In addition to competitive salaries, this role includes:
- Unlimited PTO
- Medical, Dental and Vision
- 401K Program
- Flexible Schedule and Hybrid Office
- The chance to change the future of medicine
Sound like a good fit? We’d love to meet you.
Requirements:- 5+ years of experience in Account Management required
- 3+ years of management required
- Ticketing system experience required
- CMS experience required
- Stellar interpersonal written and verbal communication
- Ability to serve a mentor and leader
- Excellent organization
- Telehealth or healthcare experience preferred
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