Job description
Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference
The Opportunity:
As Director of Technology Operations, you will develop and drive the IT strategy of continuous improvement through standardized controls, incorporating industry best practices. In partnership with senior leadership and all levels of management, you will establish and grow a repeatable model that advances operational scalability and stability:
1. Evaluate adherence to industry best practices for tools, processes, services, and ownership.
2. Assess the operational risk of IT controls.
3. Prescribe solutions and design controls to close gaps and strengthen IT operations.
4. Govern the adoption of controls by the matrix organization.
5. Build a feedback loop, with metrics and internal/external stakeholder input, to enhance controls.
This role will focus on areas that include but are not limited to:
1. Controls Testing and Artifacts
2. Access Management, Including Entitlement Reviews
3. IT Service Management
4. IT Asset Management
5. Knowledge Management
6. Fulfillment of Customer/Vendor Requirements and SLAs
7. Capital Investment (Examples: Tooling; Automation; Buy/Build Decisions)
8. M&A
1. Evaluate adherence to industry best practices for tools, processes, services, and ownership.
2. Assess the operational risk of IT controls.
3. Prescribe solutions and design controls to close gaps and strengthen IT operations.
4. Govern the adoption of controls by the matrix organization.
5. Build a feedback loop, with metrics and internal/external stakeholder input, to enhance controls.
This role will focus on areas that include but are not limited to:
1. Controls Testing and Artifacts
2. Access Management, Including Entitlement Reviews
3. IT Service Management
4. IT Asset Management
5. Knowledge Management
6. Fulfillment of Customer/Vendor Requirements and SLAs
7. Capital Investment (Examples: Tooling; Automation; Buy/Build Decisions)
8. M&A
Job Competencies
- Leadership Decision Making - Makes day-to-day leadership decisions by securing and comparing information from multiple sources to identify issues; commits to action after weighing alternative solutions against important criteria; effectively communicates decisions to the appropriate people and teams and holds them accountable. Drives results.
- Delegation - Successfully shares authority and responsibilities with others to move decision-making and accountability downward through the organization while accomplishing strategic priorities; maintains personal ownership of outcomes without excessive involvement.
- Coaching & Developing Others - Partners with individuals and supports their development of knowledge, skills, and abilities; empowers them to unlock their potential and maximize performance and growth knowing that developing you makes us better.
- Executive Communication - Clearly and succinctly conveys information and ideas; communicates in a focused and compelling way that captures and holds others’ attention (appropriate, impactful, and clear).
- Program/Project Management - Demonstrates high accountability and responsibility for projects and programs from inception through completion/implementation; manages budget and resource planning and awareness to ensure maximized output, reduced waste and exceptional results.
- Creating an Inclusive Environment - Makes decisions and initiates action to ensure that policies and business practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivations.
Essential Job Functions
- In partnership with Security and Compliance functions, create and lead a program-level playbook and governance structure for IT operations, including risk mitigation and investment in controls
- Develop and implement an assessment model of IT operations to identify control gaps and enhancements to tools and processes, applying industry best practices.
- Develop and implement policies and standards to govern IT operations.
- Develop and implement methods to monitor the operating effectiveness of IT operations.
- Lead matrix adoption of corrective actions and enhancements to IT tools and processes.
- Promote a culture of continuous improvement through employee education and awareness and internal/external stakeholder engagement.
Other Preferred Knowledge, Skills, and Abilities
- 7+ years of experience with leading matrix teams in an enterprise environment.
- 5+ years of software engineering experience.
- 5+ years of experience in the healthcare industry.
- 5+ years of experience with IT Service Management.
- 5+ years of experience with HITRUST, SSAE 18, or other control frameworks.
- Demonstrated ability for strategy development, and solution planning, analysis, and delivery.
- Demonstrated ability to lead programs from initiation to closure, with impact across multiple business units, functional areas, services, markets, customers/vendors, and/or locations.
- Demonstrated ability to communicate effectively with internal and external stakeholders, including senior leadership and all levels of management.
- Demonstrated ability to create and govern policies and standards.
Desired Work Experience
- People Leadership Experience
- 10+ years
Desired Education
- Bachelor’s Degree or Equivalent Experience
Join an award-winning company
Three-time winner of “Best in KLAS” 2020-2022
2022 Top Workplaces Healthcare Industry Award
2022 Top Workplaces USA Award
2022 Top Workplaces Culture Excellence Awards
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Innovation
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Work-Life Flexibility
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Leadership
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Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
- Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
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Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
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Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
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Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact
TA@ensemblehp.com
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EEOC – Know Your Rights
FMLA Rights - English
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