Job Description:

This position is a “front line” representative for Partners Federal Credit Union whose main responsibility is to interact and develop long term profitable relationships with our members by determining their financial needs and presenting and offering the best financial solution in a digital work environment. Works within the sales and support teams for the achievement of Member satisfaction, revenue generation, and long-term account goals in line with company core values and winning behaviors. In addition, the Digital Branch Specialist is responsible for interaction with members by telephone and electronic correspondence providing friendly, efficient, quality service and accurate information. Follows all Credit Union policies and procedures.

Responsibilities:

• Builds trust, values others, communicates effectively, drives execution, fosters innovation, focuses on the Member, collaborates with others, solves problems creatively and demonstrates high integrity.
• Responsible for identifying and building a network of Member contacts through qualified leads, referrals, telephone canvassing and utilization of all available electronic communication means with the purpose of creating financial opportunities.
• Outbound calling for Member Service and Sales, following the 2/2/2 program
• Ensures that all Members' needs are met and commitments to them are kept; providing "5 Star Service" to every member, every time.
• Promotes the credit union's objective and promotions by using advisory skills and cross-selling additional products and services to deepen the business relationship while improving the credit union’s profitability through continued loan growth and increased assets placed with the branch.
• Has thorough knowledge of the consumer loan process. Ensures all loan documentation meets and exceeds quality control standards.
• Subject matter expert level of product knowledge to communicate features and benefits of all Credit Union products and services. Educate Members on how to become financially responsible.
• Processes new Memberships by opening accounts and new service requests such as additional share accounts, savings services, checking, money market, certificates, IRAs, referrals, etc.
• Ensures that all memberships documents are processed by meeting and exceeding quality control standards as outline in the policy, including CIP, OFAC, Chexsystems, etc.
• Assumes ownership and responsibility in all areas of your role, including assigned task and projects.
• Assists the department by completing projects and reports related to the department; provides suggestions to streamline department and credit union operations.
• Be knowledgeable of branch and PFCU business processes to anticipate potential issues and effectively communicate to your manager all problems that may arise.
• Maintains a high degree of flexibility in support of Digital branch needs.
• Performs other related duties as assigned or requested.

Basic Qualifications:

• NMLS Certification Required
• Two years financial and sales experience is required.
• Excellent member service and conflict resolution skills
• Effective sales skills
• Strong problem solving skills
• Clear and open communication skills
• Flexible; easily adapts to change
• Strong time-management skills & ability to multi-task
• Organized; manages time well
• Responsible; takes initiative and works independently
• Strong teamwork skills
• Strong technology and PC skills

Preferred Qualifications:

• FL / CA Notary
• Experience in Episys
• Experience using Sprinboard
• Experience using Verafin

Required Education:

• High School Diploma or equivalent

Preferred Education:

• Bachelor’s degree

The pay rate for this role is $16.45 to $25.44 per hour.