Desktop Support Technician Level III

Full-time

Location: Warner Robins, GA

Veterans First Initiative, LLC (VFI) is a U.S. Government Contractor and IT Services Integrator that delivers Network, Unified Communications, Information Technology, and Cybersecurity Engineering and Infrastructure Solutions on a global scale. VFI is certified by the Department of Veterans Affairs as a Service-Disabled Veteran-Owned Small Business (SDVOSB).

VFI seeks an experienced, professional Desktop Support Technician Level III for a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services.

Note: All candidates must possess an active DoD Secret clearance

Location: Robins AFB/Warner Robins, GA

Schedule: Monday - Friday, weekends as needed

Travel: Minimal, less than 10%

Duties and Responsibilities:

• Provides support to end-users for PC, server, mainframe applications, and hardware.
• Performs configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals.
• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulates or recreates user problems to resolve operating difficulties.
• Recommends systems modifications to reduce user problems.
• Maintains currency and highest level of technical skill in field of expertise.

Requirements and Qualifications:

• At least five (5) years of Experience as a desktop support technician.
• Possess or obtain IAT Level II certification.
• Capabilities needed to deliver in-person and remote IT aid.
• Fantastic installation, diagnostic, upgrade, and restoration abilities.
• Excellent vertical and lateral thinking.
• Superb time management skills.
• Clear written and verbal communication.
• Forbearing, flexible, and supportive

Potential for Telework:

• Based on customer needs

VFI offers competitive compensation, comprehensive benefits packages including medical, dental, vision, employer paid life, short-term, and long-term disability insurance, retirement plans with employer contributions, paid time off, holidays, opportunity for advancement, and a respectful and collaborative work environment.

Application Instructions: Please apply on our website at: www.vetfi.com/careers.

VFI is an equal opportunity employer and makes employment decisions without regard to race, religion, national origin, color, gender/gender identity, sexual orientation, disability or protected veteran status.