Job description

Desktop Support Technician
Pay Rate $24.00/hour to $25.00/hour
Duration Temp to Hire
Hours: Monday-Friday 8AM-5PM
Territory: Wilmington, NC 28402

Job Summary:
As a CompuCom Desktop Technician, you'll play a crucial role in supporting our customers and proactively identifying their needs.
You’ll work to create the ideal experience that any customer would seek to encounter.

Troubleshooting and preventative maintenance of site.
Communications, Hardware Break-Fix, Installing.
Warranty Dell support.
Mac experience is a plus.
Certification Requirements: A+/nice to have Dell/Lenovo/Mac

Knowledge and Skill Requirements: 3-5 years of related experience and training. A+ certification & Microsoft MCP Certified a plus.

What You'll Do:
Deliver exceptional customer service as the face of CompuCom.
Responsible for interacting and servicing our clients with any technical problem they are experiencing.
Be helpful, relatable, and pleasant while diagnosing and fixing their problems.
Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems.
Determine the most cost-effective repair to minimize customer downtime.
Prepare reports for analysis of product failure trends and service issues.

Who You Are:
Experienced 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience.
A+ Certification, or able to obtain within first 6 weeks of employment.
Solid experience and understanding of IT services and products.
Enthusiastic about technology and willing to learn and stay on the cutting edge.
Personable
Relatable and responsible when interacting with ALL customers.
Consultative approach to solving issues.
Reliable
Able to transform technical IT solutions lingo into terms everyone understands.
Impeccable follow-through to customer satisfaction.

CompuCom Systems, Inc., a global company headquartered just south of Charlotte, NC, provides IT managed services, infrastructure solutions, consulting and products to Fortune 1000 companies.
We are committed to enhancing the end users experience in all facets of the word.
Our vision is to empower people to achieve the highest levels of performance by making technology work for them anywhere, anytime, on any device.
Join CompuCom. Grow with CompuCom. Build the CompuCom legacy!

Benefits (employee contribution):
Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Types: Full-time, Contract

Pay: $24.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:

• Wilmington, NC: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer support: 2 years (Preferred)

Work Location: In person

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