The successful candidate will lead product discovery to identify client needs and then work side-by-side with product managers to translate those needs into product vision and roadmap. This is a content role working hands-on to conceptualize, develop and pilot new products. It relies on being able to engage clients and SMEs to understand their process, goals, and challenges and then align a diverse group of stakeholders around a client-centric solution, including senior business stakeholders.

Job Responsibilities:

Brin g together design and analytics. You will represent a different way of working -human-centered - iterative - collaborating in small multidisciplinary teams

• Support multidisciplinary teams through discovery research, synthesis, ideation, design, and feedback session for the product definition by truly understanding what data insights the product needs to deliver
• Support our product managers, data scientists and business teams to continually think about our clients, their challenges, and goals as we create machine learning products and advocate implications for the product and our client engagement.
• Set up, manage, facilitate, synthesize and document client research and feedback sessions. This includes client calls, client-site discovery sessions, client feedback calls and pilot product feedback sessions.
• Create conceptual prototypes, visual assets and idea stimuli for meetings that prompt discussions and insights from subject matter experts about deep and complex processes within different industries.
• Partner closely with product managers, data scientists, UX/UI designers to translate learnings into implications for product, user stories, and jobs to be done that reflect clients goals

Required Qualifications, Skills and Capabilities:

Design Strategy Expertise - 5-7 years of direct experience in design strategy. Front-end innovation need finding research, facilitating innovation and group collaboration processes, developing new products, services or experiences through idea to proof-of-concept to pilot.

• Experience developing digital products, working on a product development team
• Bachelor's and/or graduate degree with top academic performance from an established institution. Foundational education in a design-related degree preferred.
• Cognitive and Communication Skills - Ability to communicate visually, create visual assets, and appreciates the value of clear visual communication. Polished presenter with great story-telling chops built upon an underlying clarity of thought. General ability to root out fundamental issues, bring order from chaos, synthesize elegant conceptual frameworks, and guide to clear decisions.
• The ability to work in matrixed environment with many partners and stakeholders with different thinking styles
• Financial domain expertise - Not necessary, but an aptitude and interest in quickly developing nuanced understanding of JPM products, markets, customers, and competitors is. Success in this roll depends on quickly learning and synthesizing deeply complex financial systems and processes, from a work flow and human point-of-view
• Design strategy consulting experience preferred. Ability to create implications, clarity, and potential solutions from disparate and multiple inputs. Front-stage presence and ability to offer confident point of view in front of product partners, stakeholders, and clients with compelling storytelling

About Digital Experience Design (DXD)
With nearly 300 specialists worldwide, our team brings together UX and visual designers, service designers, researchers content managers, and creative technologists. We partner with business, product, and technology stakeholders across J.P. Morgan's Corporate & Investment Bank to design products and services that guide engagement, increase client satisfaction and delight end users.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
New York,NY $125,000.00 - $200,000.00 / year