Department Assistant - Occupational Health 1.0 FTE
Job description
We Are Hiring: Department Assistant - Occupational Health 1.0 FTE
Begin your story with ProHealth Care. Here we offer a culture that's warm, welcoming, and vibrant. Additionally, we offer a generous benefits plan and resources to help you further your education. After all, it's the way you should be treated. Enjoy our video series featuring our own employees sharing why they choose ProHealth Care and what they enjoy about working here.
Culture is built every day, and we want you to be a part of this. If you're like us and are passionate about providing exceptional patient care, we'd like to meet you!
Schedule Details: Monday - Friday 8:00 am - 4:30 pm and occasional weekend rotation Saturday & Sunday 8:00 am - 16:00 pm. Will be required to be able to go to all locations if needed. The primary location may be New Berlin.
This position will work with the Occupational & Employee Health Department in a variety of duties. This includes working in a call center environment and a clinic environment as needed to provide coverage in the department. This will require travel to various sites including: Waukesha, Brookfield, New Berlin, Mukwonago, Sussex, Oconomowoc, and Watertown as needed.
While in the call center environment the employee will:
- Provide first point of contact with ProHealth care to patients, potential patients and employers.
- Provide first-call resolution to patients and employers by supporting patient care delivery and management of the following processes: appointment scheduling, cancel/reschedules, provider referrals, future appointment outreach and Population Health outreach.
While in the clinic environment the employee will:
- Obtaining insurance pre-certification, and follow up with insurance companies as needed
- Answer phone calls, voicemails, and e-mails in order to accurately assist the customers with questions
- Facilitates efficient patient flow by:
- Pre-appointment preparation of records.
- Ensuring timely patient check-in
- Assist with clerical functions including chart preparation, charging, and computer data entry
What you will need:
- High school diploma or equivalent.
- Prior customer service experience, medical office experience, knowledge of medical terminology, experience with electronic medical records systems (prior EPIC experience), prior registration or medical billing experience.
- Ability to travel to clinic sites as needed.
#LI-MD
- CA
Why Join ProHealth Care:
We have nearly 5,000 dedicated clinical and non-clinical employees and physicians who work together every day to serve the health and well-being of our community. At ProHealth Care everyone contributes to the care our patients receive. And, everyone is treated with kindness and respect in our welcoming environment. *CA
This Position Will Offer You:
- Engaging and community focused culture
- Competitive Salaries
- Opportunity for professional career growth
- Robust benefits including: Generous PTO; Choices in insurance; HSA; Tuition reimbursement; immediate 401K match; discounted tickets to various entertainment, social and sporting events
ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Do You Fit at ProHealth Care?
Here at ProHealth Care, we strive to be the best we can be, while continually improving the care we deliver. With patient care at the center of all we do, it is ingrained into our culture to attract the best and the brightest to ProHealth Care. We have a promise to our patients and employees: The way you should be treated. We live by this commitment and remain dedicated to creating a warm, safe and welcoming environment.
Nearest Major Market: Waukesha
Nearest Secondary Market: Milwaukee
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