Job description

D365 BUSINESS CENTRAL - SUPPORT MANAGER (WITH GP EXPERIENCE) - Remote

Sikich LLP www.sikich.com is a global company specializing in technology enabled-professional services. With employees across the nation, Sikich draws on a diverse portfolio of technology solutions to deliver transformative digital strategies and ranks as one of the largest CPA firms in the United States. Our dynamic environment attracts top-notch employees who enjoy being at the cutting edge and seeing every day how their work makes a difference.

Responsibilities:

• Deliver day-to-day client support services for D365 Business Central & Microsoft GP.
• Troubleshoots the client software/system issues and complex technical problems.
• Properly documents and provides solutions, or routes for advanced technical support.
• Escalate client issues, as necessary, and act as point of contact for critical issues with follow-up on action items through closure.
• Providing high quality customer service to customers through appropriate communication and responsive service while troubleshooting complex IT issues.
• Provide technical specs and requirements.

Requirements:

• Bachelor's degree or equivalent work experience.
• 5 years+ experience with Microsoft GP and D365 BC (support or functional role)
• 2 years+ experience leading teams with the ability to coach and mentor team members
• Excellent time management and prioritization skills.
• Ability to manage multiple requests with varying levels of importance and criticality
• Strong organizational, problem solving, troubleshooting, and attention to detail
• Excellent communication skills

Benefits

• Flexible time off (4-5 weeks)
• Paid holidays
• Health, dental and vision insurance options
• 401(k) match

Visit our Glassdoor profile to learn more

Sikich LLP is an Equal Opportunity Employer M/F/D/V

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Job Type: Full-time

Pay: Up to $130,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Remote

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