Job description

Description :

Provide support to customers and field personnel as the primary contact for trouble shooting and resolving product problems; provides critical account support where required

Handles high volume of critical, high risk accounts in addition to other routine requests.

Applies knowledge and creativity to recognize cause and effect conclusions.

Integrates corporate wide and marketing specific strategies and objectives in day to day operations.

Handles customer phone calls related to products; analyzes problems and directs customers in troubleshooting activities

Tests success of troubleshooting and diagnoses the probably cause; systematically eliminates alternatives

Provides troubleshooting solutions and training

Documents product complaints and inquiries within established guidelines.

Provides data to the organization on customer uses/preferences leading to customer driven design/customer usability

Performs work in accordance with defined methods and procedures.

Qualifications:

High school diploma is required.

Certificate or Associates in Life Sciences, Medical Technology, Engineering, IT, or related fields is preferred.

2 years of lab or nursing or med tech or related medical technical experience; OR

2 years of hardware, software, and networking technical support is required.

Job Type: Contract

Pay: $23.00 - $29.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Princeton, NJ 08540: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Medical Technical: 1 year (Required)
• networking technical support: 1 year (Required)

Work Location: In person

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